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Operations Support Business Support (OSS/BSS) Software Market Segmentation by Solution (OSS [Service Assurance, Network Management, Inventory Management], BSS [Billing and Revenue Management, Service Fulfilment, Customer and Product Management]); by Deployment (On-premise, Cloud); by Enterprise Size (Small & Medium Enterprise (SME), Large Enterprise); and by Application (IT & Telecom, BFSI, Media & Entertainment, Retail & E-Commerce) – Global Demand Analysis and Opportunity Outlook 2021-2029

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Extensive insights into the Growth of OSS/BSS Software Market amidst COVID-19

Before we witness the stabilization of economic growth in Europe and North America, Asia Pacific is estimated to bounce back progressively with countries such as China, India, South Korea and Japan witnessing more opportunities to recover from the losses sustained during COVID-19.

Being the biggest market in Eastern Europe, Russia is estimated to take the lowest hit, offering a sigh of relief to the businesses operating in the country. Whereas, GCC is estimated to observe low investments due to the sliding prices of crude oil.

We evaluate the strategies and commitment of the Giant Players in the market towards creating products and services that customers value and rely on.

In an attempt to control and eliminate the surge of coronavirus cases and meet the demand for required medical devices along with providing efficient medical services, there is a drastic shift of investments from authoritative bodies towards the healthcare sector. Where the aftermath of this pandemic may take years to be measured, Research Nester estimates notable expansion of e-health, gaming, and media and entertainment industries till the whole situation is contained and the plan of action for the recovery process is determined. There is an estimated probability of the growth in businesses going back a year if the condition is controlled in the next 2-3 months.                                                         Request Insights

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OSS/BSS Software Market Highlights 2020-2029

The OSS/BSS software market is estimated to grow with a high CAGR during the forecast period, i.e., 2021-2029. Increasing adoption of convergent billing systems to address real-time customer needs, and the enhanced focus to improve operational efficiency are expected to fuel the progress of this market. The growth of the market can also be attributed to factors such as the surge in adoption of OSS/BSS software among prominent financial institutes and telecom service providers to enhance subscriber engagement and customer experience. For instance, in June 2020, Matrixx Software was selected by AT&T Mexico, a subsidiary of AT&T USA and one of the most prominent mobile players in the Mexican market, for deploying a cloud-native digital commerce platform for its prepaid customers. This cloud-native digital commerce platform will replace multiple legacy Intelligent Network (IN) and Business Support Systems (BSS) to offer a future-proof, web-scale BSS allowing for greater innovation and business agility.

BSS software Market Graph

The market is segmented based on solution into service assurance, network management, inventory management, billing and revenue management, service fulfilment, customer and product management, out of which, the billing and revenue management is anticipated to hold the largest share by the end of 2021 on account of increased adoption of convergent billing systems for addressing real time customer needs and to amplify revenues. In addition, the benefits of integrating different charges into a single customer invoice, is also projected to contribute to the growth of the segment during the forecast period. CLICK TO DOWNLOAD SAMPLE REPORT

On the basis of enterprise size, the small and medium enterprise segment in the global OSS/BSS software market is projected to grow with a significant CAGR over the forecast period. The growth of the segment can be attributed to the widespread adoption of OSS/BSS among small and medium enterprises to drive operational efficiency and enhance customer management.

OSS/BSS Market Regional Synopsis

Geographically, the market is segmented into North America, Latin America, Europe, Asia Pacific and the Middle East & Africa region. The market in the Asia Pacific is predicted to grow at the highest CAGR over the forecast period owing to the increased demand of OSS/BSS software from the telecom sector in the region due to factors such as the mounting mobile data traffic, intense competition among telecom operators, and declining average revenue per user. Furthermore, in 2021, the market in North America is evaluated to occupy the largest share in terms of revenue, owing to the proliferation of mobile network operators and communication service providers, accompanied by the adoption of various strategies by telecom service providers in this region to upgrade their existing OSS & BSS to develop new service capabilities and adapt to the changing market scenarios in the region. Along with this, North America also leads in terms of deployment of 5G networks, which is also expected to drive new service opportunities in the region. Alternatively, the market in Europe is also anticipated to occupy a significant share in the OSS/BSS software market on account of increasing public & private investments for the development of the telecom sector in the region. For instance, on 18 November 2019, the German government released its mobile communications strategy. Under this strategy, the government announced an investment of USD 1.1 billion to boost mobile communications system across the country.

Oss/BSS Software Market Graph

The global OSS/BSS software market is further classified on the basis of region as follows:

  • North America (U.S. & Canada) Market size, Y-O-Y growth & Opportunity Analysis
  • Latin America (Brazil, Mexico, Argentina, Rest of Latin America) Market size, Y-O-Y growth & Opportunity Analysis
  • Europe (U.K., Germany, France, Italy, Spain, Hungary, Belgium, Netherlands & Luxembourg, NORDIC, Poland, Turkey, Russia, Rest of Europe) Market size, Y-O-Y growth & Opportunity Analysis
  • Asia-Pacific (China, India, Japan, South Korea, Indonesia, Malaysia, Australia, New Zealand, Rest of Asia-Pacific) Market size, Y-O-Y growth & Opportunity Analysis
  • Middle East and Africa (Israel, GCC (Saudi Arabia, UAE, Bahrain, Kuwait, Qatar, Oman), North Africa, South Africa, Rest of Middle East and Africa) Market size, Y-O-Y growth & Opportunity Analysis

Market Segmentation

Our in-depth analysis of the global OSS/BSS software market includes the following segments:

By Solution

  • OSS
    • Service Assurance
    • Network Management
    • Inventory Management
  • BSS
    • Billing and Revenue Management
    • Service Fulfillment
    • Customer and Product Management

By Deployment

  • On-premise
  • Cloud

By Enterprise Size

  • SMEs
  • Large Enterprises

By Application

  • IT & Telecom
  • BFSI
  • Media & Entertainment
  • Retail & E-Commerce
  • Others

Growth Drivers

  • Enhancing Overall Customer Experience
  • Growing Adoption of Convergent Billing Systems


  • Rising Concerns Regarding Data Security
  • Reluctance to migrate from traditional or legacy systems

Top Featured Companies Dominating the Market

  •  Accenture
    • Company Overview
    • Business Strategy
    • Key Product Offerings
    • Financial Performance
    • Key Performance Indicators
    • Risk Analysis
    • Recent Development
    • Regional Presence
    • SWOT Analysis 
  • Comarch SA
  • Amdocs
  • Capgemini
  • Cisco Systems, Inc.
  • Hewlett Packard Enterprise Development LP
  • Netcracker
  • Nokia
  • Oracle
  • Huawei Technologies Co., Ltd.


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