Computer Aided Dispatch (CAD) Market Size & Share, by Component {Software (On-premise, Cloud-based), Services}; Application (Public Safety, Call management, Government & Defense, Dispatch unit management, Transportation, Power & Utilities, Healthcare) - Global Supply & Demand Analysis, Growth Forecasts, Statistics Report 2023-2035

  • Report ID: 5014
  • Published Date: Jun 13, 2023
  • Report Format: PDF, PPT

Global Market Size, Forecast, and Trend Highlights Over 2023 - 2035

Computer Aided Dispatch Market size is anticipated to reach USD 15.51 Billion by the end of 2035, expanding at a CAGR of 14.8% during the forecast period, i.e., 2023 – 2035. In the year 2022, the industry size of computer aided dispatch was USD 2.96 billion. This growth is attributed to the rise in the number of safety-related incidents such as theft, harassment, cyber-attacks, or other criminal activity across the world. According to cybersecurity statistics, there are 2,100 cyber-attacks per day, with an attack happening every 35 seconds. This increase in safety-related incidents has driven the need for more advanced security systems and solutions, such as computer aided dispatch. It can provide emergency personnel with real-time updates and detailed information on the incident.

Cloud-based CAD software is increasingly adopted by public and private agencies since it provides features that conventional software cannot, such as high scalability, low cost, and high security. Additionally, many agencies are looking for ways to reduce their IT costs, which cloud-based CAD software can help them achieve.

IG Global Computer Aided Dispatch Market-1-min
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Computer Aided Dispatch Market: Growth Drivers and Challenges

Growth Drivers

  • Emergence of Regulations Against Cybercrime - As more governments become aware of the prevalence of cybercrime and its potential for wide-scale disruption, they are implementing regulations that require organizations to use computer aided dispatch systems for tracking and managing their cybersecurity activities. For instance, The Indian Penal Code, of 1860, and the Information Technology Act, 2000 cover cybercrimes in India. The US Cybersecurity and Infrastructure Security Agency (CISA) is responsible for protecting the nation’s critical infrastructure from cyberattacks and other threats.
  • Rising Deployment of IoT and Connected Devices - In 2021, the number of Internet of Things devices around the world was expected to reach 15 billion, which is a 55% increase over 2020. The data generated by these devices in 2025 is expected to be 79.4 zettabytes (ZB). Connected devices allow for greater visibility into the location and demand for resources, allowing dispatchers to more accurately and efficiently allocate resources to meet those needs. In addition, connected devices have the potential to reduce response times by providing real-time data that dispatchers can use to make decisions.
  • Rising Demand for Surveillance and Authentic Systems - With increasing incidents of crime and terrorism, governments are increasingly looking towards technology to monitor and secure their citizens. This has led to a rise in demand for surveillance systems and authentication systems, which has in turn resulted in an increased demand for computer aided dispatch solutions. The use of CAD solutions contributes to safety and security by providing detailed real-time information such as location tracking and incident information. This data can then be used to inform decision-making processes and help improve public safety.


  • Work Lost Due to Sudden Computer Breakdown - As computers are the backbone of the computer aided dispatch market, any sudden breakdown of these systems can lead to loss of work and data, resulting in considerable delays and disruption in the operations of the market. This can lead to an increase in operational costs, as well as customer dissatisfaction, thus hampering the growth of the computer aided dispatch market.
  • Rising Cost of Infrastructure and Hardware Equipment
  • Expensive New Systems with High Production Costs

Computer Aided Dispatch Market: Key Insights

Base Year


Forecast Year




Base Year Market Size (2022)

~ USD 2.96 Billion

Forecast Year Market Size (2035)

~ USD 15.51 Billion

Regional Scope

  • North America (U.S., and Canada)
  • Latin America (Mexico, Argentina, Rest of Latin America)
  • Asia-Pacific (Japan, China, India, Indonesia, Malaysia, Australia, Rest of Asia-Pacific)
  • Europe (U.K., Germany, France, Italy, Spain, Russia, NORDIC, Rest of Europe)
  • Middle East and Africa (Israel, GCC North Africa, South Africa, Rest of the Middle East and Africa)
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Computer Aided Dispatch Segmentation

Component {Software (On-premise, Cloud-based), Services}

The on-premise software segment in the computer aided dispatch market is projected to have a significant share of about 54% by 2035. A growing demand for modernized and real-time solutions to manage emergency and non-emergency services, as well as an emphasis on operational efficiency, is responsible for segment growth. This has led to the development of on-premise software solutions that are tailored to meet the specific requirements of individual organizations. The software enables better communication between dispatchers, first responders, and other personnel. It can also help provide a more efficient workflow, reduce administrative time, and help ensure accuracy in information sharing.

Application (Public Safety, Call management, Government & Defense, Dispatch Unit Management, Transportation, Power & Utilities, Healthcare)

By 2035, the government & defense segment is expected to hold a significant share of almost 35% of the computer aided dispatch market. A key factor affecting this segment’s growth can be attributed to the growing adoption of computer-aided dispatch solutions in various government agencies such as police, fire departments, and emergency medical services. These solutions help in increasing the efficiency of emergency response and management operations. CAD systems help to streamline the dispatch process by organizing and managing large amounts of data in a centralized system. This enables government and defense organizations to quickly and accurately respond to requests, track resources, and monitor personnel in the field.

Our in-depth analysis of the global CAD market includes the following segments:


  • Software
  • On-premise
  • Cloud-based
  • Services


  • Public Safety
  • Call management
  • Government & Defense
  • Dispatch unit management
  • Transportation
  • Power & Utilities
  • Healthcare

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CAD Market - Regional Synopsis

North American Market Forecast

North America is anticipated to hold the largest share of the computer aided dispatch market with about 34% by the end of 2035. North America's focus on public safety services and increasing adoption of computer-aided dispatch solutions among public safety agencies in the region. The region has also witnessed increased government funding for public safety services, which is further expected to boost the growth of the CAD market. A grant award of more than USD 370 million from the United States Department of Justice was announced in October 2022 to support law enforcement operations, improve officer safety and build trust with communities by funding state, local, and tribal crime and violence reduction efforts.

APAC Market Statistics

It is estimated that the Asia Pacific computer aided dispatch market will be the second largest in 2035, with a share of approximately 28%. The Asia Pacific region is home to some of the world's fastest-growing economies, such as India, China, and South Korea. This has created a need for more efficient and effective emergency services, which has driven the demand for computer-aided dispatch systems in the region. Furthermore, the implementation of advanced technologies such as artificial intelligence, machine learning, and analytics are enabling the region to develop smarter and more efficient computer-aided dispatch solutions.

Research Nester
IG Global Computer Aided Dispatch Market-2-min
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Companies Dominating the Computer Aided Dispatch Landscape

    • Hexagon Safety & Infrastructure
      • Company Overview
      • Business Strategy
      • Key Product Offerings
      • Financial Performance
      • Key Performance Indicators
      • Risk Analysis
      • Recent Development
      • Regional Presence
      • SWOT Analysis
    • Mark43, Inc.
    • Motorola Solutions, Inc.
    • Spillman Technologies, Inc
    • Traumasoft
    • Tyler Technologies
    • Harris Computer
    • RapidDeploy, Inc.
    • Nuance Communications, Inc.
    • Priority Dispatch Corp


In The News

  • HxGN OnCall, a set of next-generation public safety solutions, has been introduced by Hexagon Safety & Infrastructure. The system is designed to provide users with real-time access to critical public safety information, such as 911 calls, law enforcement data, and real-time video.
  • Motorola Solutions, Inc. acquired Avtec, Inc. (U.S.), a leading provider of advanced dispatching solutions for public and private sectors. This acquisition will further strengthen Motorola Solutions' software portfolio, allowing the company to offer more comprehensive and advanced software solutions to its customers.

Author Credits:  Abhishek Verma, Hetal Singh

  • Report ID: 5014
  • Published Date: Jun 13, 2023
  • Report Format: PDF, PPT

Frequently Asked Questions (FAQ)

Increasing demand for public safety, rising demand for real-time data sharing and integration, and the need for automated dispatching.

The market size of computer-aided dispatch is anticipated to attain a CAGR of ~14.80% over the forecast period, i.e., 2023 – 2035.

The major players in the market are Hexagon Safety & Infrastructure, Mark43, Inc., Motorola Solutions, Inc., Spillman Technologies, Inc, Traumasoft, Tyler Technologies, Harris Computer, RapidDeploy, Inc., Nuance Communications, Inc., Priority Dispatch Corp., and others.

The company profiles are selected based on the revenues generated from the product segment, the geographical presence of the company which determines the revenue generating capacity as well as the new products being launched into the market by the company.

The market is segmented by component, application, and by region.

The software segment is anticipated to garner the largest market size by the end of 2035 and display significant growth opportunities.

Rising cost of infrastructure and hardware equipment and expensive new systems with high production costs.

The market in the North American region is projected to hold the largest market share by the end of 2035 and provide more business opportunities in the future.
Computer Aided Dispatch Market Report Scope

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