Field Service Management Market Size & Share, by Deployment (On-premises, Cloud); Organization (SMEs, Large Enterprises); FSM Type (Scheduling, Dispatch, Route Optimization, Service Contract Management, Work Order Management, Customer Management, Inventory Management, Services); End-user (IT &Telecom, Healthcare & Life sciences, Energy &Utilities, Oil & Gas) - Global Supply & Demand Analysis, Growth Forecasts, Statistics Report 2023-2035

  • Report ID: 4821
  • Published Date: Apr 14, 2023
  • Report Format: PDF, PPT

Global Market Size, Forecast, and Trend Highlights Over 2023-2035

Field Service Management Market size is anticipated to reach USD 25 Billion by the end of 2035, growing at a CAGR of 14.90% during the forecast period, i.e., 2023-2035. In the year 2022, the industry size of field service management was over USD 5 Billion.The growth of the market can be attributed to the increasing adoption of digital technologies, such as the Internet of Things (IoT), Artificial Intelligence (AI), to improve the efficiency of field service operations. For instance, estimates indicate that 37% of companies are using AI, while 43% are considering implementing it in the future. Also, 90 percent of leading businesses invest continuously in AI. It is also estimated that 95 million people will work in the AI industry by 2025. The use of AI-based technologies is expected to revolutionize the field service management market by automating manual tasks and increasing efficiency, reducing cost and time, and improving customer satisfaction. AI-based technologies can also help in predictive maintenance and provide higher accuracy in decision making.

In addition to these, factors that are believed to fuel the market growth of field service management include the ever-increasing demand for improved customer service, the need to reduce operating costs, and the availability of technologically advanced solutions are some of the factors driving the growth of the field service management market. In the age range of 16-24, 70% of consumers believe that a quick response from a customer service team can dramatically improve their experience. Furthermore, 88% of customers become brand champions after receiving good customer service. Customers are becoming increasingly demanding when it comes to customer service, wanting fast answers, personalized solutions, and timely responses. Companies are looking for ways to meet these demands, and field service management solutions can help them do that by providing streamlined processes and increased efficiency.

Field Service Management Market
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Field Service Management Sector: Growth Drivers and Challenges

Growth Drivers

  • Rapid Adoption of Cloud-Integrated Contract Management Solutions- For instance, 63% of organizations are planning to move their contract management systems to the cloud, as cloud-based systems continue to grow in popularity. Contract management accounts for an average of 9% of an organization's revenue. Cloud-integrated contract management solutions offer a number of advantages such as cost savings, improved customer experience, and improved scalability. These solutions provide real-time access to data and enable field service teams to make better decisions faster, as well as facilitate collaboration between teams and customers.
  • Rising Popularity of Augmented Reality - Approximately 85% of medium-sized companies already use or are testing augmented reality. In 2020, USD 19 billion was invested in augmented reality, an increase of 78.5% when compared to 2019. Augmented reality enables technicians to access equipment schematics, technical information, and instructions in real time and improve the efficiency of their operations. This technology also enables technicians to access critical information from remote locations, which can help to reduce downtime and improve customer service.
  • Surge in Trend of BYOD (bring-your-own-device) - It is estimated that 66% of employees use their personal devices at work. According to a recent survey, 59% of organizations worldwide have adopted a BYOD policy. BYOD has become increasingly popular in recent years as it reduces costs associated with device procurement and maintenance, while providing employees with the flexibility to work remotely and use their own devices to access information. This has resulted in increased productivity and efficiency for field service companies.
  • Ever-Growing Deployment of Digitalization in Businesses - For instance, 90% of businesses are implementing some kind of digital initiative, and 88% of senior executives consider digitalization as a priority. An estimated 89% of companies have already adopted a digital-first approach to business. As businesses shift to digital solutions to automate their processes, the need for field service management solutions increases. These solutions can help businesses streamline operations and provide better customer service by quickly dispatching technicians and managing workflows.
  • Increasingly Expanding E-Commerce Industry - According to estimates, the retail e-commerce sales in the world surpassed 5.5 trillion U.S. dollars by 2022. There are approximately 24 million websites that facilitate e-commerce around the world. The rapid growth of e-commerce has created an opportunity for businesses to offer customers a more convenient experience and to expand their reach to new customers around the world. This increased customer demand for services has created a need for companies to provide an efficient field service management solution that can handle the increasing demands.


  • Lack of skilled labor - The increasing demand for skilled labor for the maintenance and installation services has become a major challenge for the field service management market. This is due to the growing complexity of technology and the lack of qualified technicians with the necessary skills to perform the job effectively.
  • High cost of deploying field service management solutions
  • Complex integration of systems

Field Service Management Market: Key Insights

Base Year


Forecast Year




Base Year Market Size (2022)

~USD 5 Billion

Forecast Year Market Size (2035)

~USD 25 Billion

Regional Scope

  • North America (U.S., and Canada)
  • Latin America (Mexico, Argentina, Rest of Latin America)
  • Asia-Pacific (Japan, China, India, Indonesia, Malaysia, Australia, Rest of Asia-Pacific)
  • Europe (U.K., Germany, France, Italy, Spain, Russia, NORDIC, Rest of Europe)
  • Middle East and Africa (Israel, GCC North Africa, South Africa, Rest of the Middle East and Africa)
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Field Service Management Segmentation

Deployment (On-premises, Cloud)

The global field service management market is segmented and analyzed for demand and supply by deployment into on-premises and cloud. Out of these, the on-premise segment is estimated to gain the largest market share of about ~37% in the year 2035. The segment's growth can be attributed to the fact that on-premises solutions are more secure, allowing companies to have better control over their data, as well as offering more customized solutions. Additionally, companies may prefer on-premises solutions owing to their scalability and flexibility, as well as the fact that they can be integrated with other existing systems and applications. According to a recent survey IT infrastructures on-premises are still used by 98% of businesses. Furthermore, on-premises solutions generally have a lower total cost of ownership over the long term, making them more attractive to companies when looking to invest in a technology solution. They also provide companies with more control over their data, allowing them to ensure that it is stored securely and is only accessed by authorized personnel.

FSM Type (Scheduling, Dispatch, Route Optimization, Service Contract Management, Work Order Management, Customer Management, Inventory Management, Services)

The global field service management market is segmented and analyzed for demand and supply by FSM type into scheduling, dispatch, and route optimization, service contract management, work order management, customer management, inventory management, services and others. Out of these, the service contract management segment is estimated to gain the significant market share of about ~23% in the year 2035. The growth of the segment can be attributed to the need for efficient service contract management and the rising demand for automated solutions. Moreover, the increasing adoption of cloud-based solutions and the growth of the IoT sector are also expected to have a positive impact on the growth of the service contract management segment. The IoT industry is currently valued at approximately USD 780 billion, with 73% of IoT sales revenues coming from enterprise IoT in 2020. IoT devices generate massive amounts of data which needs to be monitored and managed, and this requires a lot of service contracts with various vendors. Additionally, the growth of the service contract management segment is also driven by the increasing need for traceability and visibility within the service contract management process. This helps organizations to identify discrepancies in the contract, which can lead to improved customer satisfaction and higher revenue growth.

Our in-depth analysis of the global market includes the following segments:

             By Deployment

  • On-premises
  • Cloud

             By Enterprise Size

  • Small
  • Medium Enterprises
  • Large Enterprises

             By FSM Type

  • Scheduling
  • Dispatch
  • Route Optimization
  • Service Contract Management
  • Work Order Management
  • Customer Management
  • Inventory Management
  • Services
  • Others

         By Industry Vertical

  • IT &Telecom
  • Healthcare & Life Sciences
  • Energy &Utilities
  • Oil & Gas
  • Others

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Field Service Management Industry - Regional Synopsis

North American Market Forecast

The field service management market share in Unites States is projected to be the largest with a share of about ~37% by the end of 2035. The growth of the market can be attributed majorly to the increasing demand for optimized operational processes and the growing adoption of digital technologies in the region. Additionally, the growing emphasis on customer service and the increasing number of field service automation and scheduling solutions are also contributing to the growth of the market share in the region. In addition, there is an increased need for field service management as a result of the growing trend of mobile workers in the North America region. In the United States, the number of mobile workers is projected to grow to 94 million by 2024, up from 79 million in 2020. As more organizations in this region are taking advantage of mobile technology to support their workforce, they are faced with the challenge of managing their mobile employees in the field. Field service management software help organizations to better track, manage, and optimize their mobile workers, resulting in improved operational efficiency.

APAC Market Statistics

The Asia Pacific field service management market is estimated to be the second largest, registering a share of about ~24% by the end of 2035. The growth of the market can be attributed majorly to the growing demand for real-time tracking and communication technologies for field service management, along with increasing investments by companies in cloud-based platforms. Companies in region are investing in cloud-based platforms to increase the efficiency of their operations, reduce costs, and improve customer service. Cloud-based platforms provide access to real-time data and analytics, which allow businesses to better understand their customers, and make decisions that improve the customer experience. Additionally, they enable companies to better manage their resources and streamline their operations, leading to cost savings.

Europe Market Forecast

Furthermore, the field service management market in Europe is projected to grow at the fastest rate in the other regions by 2035. The growth of the market can be attributed majorly to the rising adoption of the Internet of Things (IoT) and cloud computing technologies that enable organizations to manage their field service activities more efficiently and cost-effectively. Furthermore, the increasing demand for on-site service activities for products and services is another factor driving the field service management market growth in the region. Customers now expect a higher level of service and support from companies. As a result, there has been an increase in demand for on-site service activities, such as maintenance and repairs, installation, and inspection of products and services. This has in turn, caused a surge in the growth of field service management solutions, which help companies meet customer expectations.

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Field Service Management Market Size
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Companies Dominating the Field Service Management Landscape

    • SAP
      • Company Overview
      • Business Strategy
      • Key Product Offerings
      • Financial Performance
      • Key Performance Indicators
      • Risk Analysis
      • Recent Development
      • Regional Presence
      • SWOT Analysis
    • Oracle Corporation
    • IFS AB
    • FieldAware US, Inc.
    • Microsoft Corporation
    • Coresystems AG
    • Birlasoft Ltd
    • Comarch SA
    • Infor
    • Praxedo


In The News

  • The CK Birla Group's Birlasoft Ltd, a global enterprise digital and IT services company, has strengthened its relationship with SAP through its use of RISE with SAP, which enhances the company's digital landscape. This partnership with SAP allows Birlasoft to leverage the power of SAP's cloud-based enterprise technology and gain access to SAP's comprehensive suite of tools and services, which will enable the company to develop and deploy cutting-edge digital solutions for its clients.

  • A leading hotel company, BWH Hotel Group, has installed Oracle Hospitality Integration Platform in its central reservation system (CRS) to connect to Oracle Hospitality OPERA Cloud property management system (PMS). This will allow all of BWH Hotel Group's hotels to access, manage and share real-time data between their CRS and PMS. This will enable them to better serve their guests and provide them with a more seamless and efficient experience.

Author Credits:  Abhishek Verma, Hetal Singh

  • Report ID: 4821
  • Published Date: Apr 14, 2023
  • Report Format: PDF, PPT

Frequently Asked Questions (FAQ)

The growing demand for increased customer satisfaction and the need for improved service quality and the increasing use of mobile technology are the major factors driving the market growth.

The market size of field service management is anticipated to attain a CAGR of 14.90% over the forecast period, i.e., 2023-2035.

The lack of skilled labor and the high cost of deploying field service management solutions are estimated to be the growth hindering factors for the market expansion.

The market in the North America region is projected to hold the largest market share by the end of 2035 and provide more business opportunities in the future.

The major players in the market are Oracle Corporation, IFS AB, FieldAware US, Inc., Microsoft Corporation, Coresystems AG, Birlasoft Ltd, Comarch SA, Infor, SAP, Praxedo and others.

The company profiles are selected based on the revenues generated from the product segment, the geographical presence of the company which determines the revenue generating capacity as well as the new products being launched into the market by the company.

The market is segmented by deployment, enterprise size, FSM type, industry vertical and by region.

The service contract management segment is anticipated to garner the largest market size by the end of 2035 and display significant growth opportunities.
Field Service Management Market Report Scope

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