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Self Service Kiosk Market Segmentation By Product Type (Food & Beverage Kiosk, Parking Kiosk, Retail Kiosk, Patient Interactive Kiosk, Information Kiosk, Check-in Kiosk and Others); By Payment Method Type (Cash Payment and Non Cash Payment); By Component Type (Hardware, Software and Services); By End Users (Retail, Food & Beverage, Government, Healthcare, Travel & Tourism, Financial Services and Others) - Global Demand Analysis & Opportunity Outlook 2028

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Extensive insights into the Growth of Self Service Kiosk Market amidst COVID-19

Before we witness the stabilization of economic growth in Europe and North America, Asia Pacific is estimated to bounce back progressively with countries such as China, India, South Korea and Japan witnessing more opportunities to recover from the losses sustained during COVID-19.

Being the biggest market in Eastern Europe, Russia is estimated to take the lowest hit, offering a sigh of relief to the businesses operating in the country. Whereas, GCC is estimated to observe low investments due to the sliding prices of crude oil.

We evaluate the strategies and commitment of the Giant Players in the market towards creating products and services that customers value and rely on.

In an attempt to control and eliminate the surge of coronavirus cases and meet the demand for required medical devices along with providing efficient medical services, there is a drastic shift of investments from authoritative bodies towards the healthcare sector. Where the aftermath of this pandemic may take years to be measured, Research Nester estimates notable expansion of e-health, gaming, and media and entertainment industries till the whole situation is contained and the plan of action for the recovery process is determined. There is an estimated probability of the growth in businesses going back a year if the condition is controlled in the next 2-3 months.                                                         Request Insights

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  • On May 19, 2020: KIOSK Information Systems released enhanced remote monitoring application, KNECT IoT for real time visibility of unattended kiosk deployment. The KNECT IoT will enable simplified optimization of ongoing machine dialogue and enhancements in analytics along with reporting capabilities.

Introduction to Self Service Kiosk

Self service kiosk is a small and interactive system at a fixed point which provides information access to the customers. Self service kiosk is used for processing orders or to facilitate an action. Self service kiosk improves customer experience by offering them multiple functions and features. These interactive kiosks are placed in shops, airports or hospitals to carry streamline operations.

Market size and Forecast

The market for self service kiosk is estimated to record a notable CAGR of around 8.80% during the forecast period, 2020-2028. The major key factors driving the growth of the market include rising consumer preferences regarding contactless payments along with the increasing usage of mobile wallets. In addition, these contactless payments allow customers to purchase items through their debit cards or credit cards in order to finish the transaction. Further, self service kiosk helps in effective buying pattern owing to their seamless performance along with the reduction in operational time. Moreover, the rising adoption of tablets and smart phones globally along with the shift in banks towards digitally advanced infrastructure is fostering the market growth.

Based on product type, the self service kiosk market is segmented into food & beverage kiosk, parking kiosk, retail kiosk, patient interactive kiosk, information kiosk, check-in kiosk and others, out of which, retail kiosk is estimated to dominate on the back of focus on self checkout along with the offering of advertisements without actually entering the retail stores. Further, retail kiosk provides product information and services in order to capture the attention of customers. Additionally, retail kiosk terminates long queues at payment desk on the account of facility of card payment module unified with kiosks. Moreover, rising smart retail stores deploying retail kiosks is boosting the market growth.

Growth Drivers

Popularity of Self-Service Kiosk Among Consumers

The rising operational activities within self service kiosk market in order to modify customer value and to influence consumer dining patterns is driving the market growth. Further, the rising demand for customised products and surge in the number of food outlets globally is fostering the demand for self service kiosk. In addition, touch screen self service kiosks are installed in retail stores, which in turn, is gaining considerable momentum among physical stores. The rising adoption of automated kiosks within restaurants in order to tackle heavy traffic volume of visitors is further accelerating the growth of the market over the forecast period.CLICK TO DOWNLOAD SAMPLE REPORT

Innovations and Technological Advancements

The rising advancements in technology have led to the development in self service services including self service kiosks. The innovations in self service kiosk offer additional value to consumers and service providers such as seamless demand fluctuation, convenience, reduced waiting time and standardization of services. Additionally, self service kiosks enable customers to use a service without the intervention of a service provider. These important factors along with the development in Near-Field Communication (NFC) and Radio-Frequency Identification (RFID) in security applications are estimated to generate healthy growth for the market during the forecast period.


COVID-19 Pandemic

The outbreak of COVID-19 pandemic is predicted as a major restraint in the growth of the market. The touch based self service kiosks are losing traction among consumers. Further, disruptions in supply chain along with trade restrictions are hampering the market growth over the forecast period.

High Initial Investments

The high initial investments related to self service kiosk owing to the advanced user interface software and touch screen is hindering the growth of the market.

Market Segmentation

Our in-depth analysis of self service kiosk market includes the following segments:

By Product Type

  • Food & Beverage Kiosk
  • Parking Kiosk
  • Retail Kiosk
  • Patient Interactive Kiosk
  • Information Kiosk
  • Check-in Kiosk
  • Others

By Payment Method Type

  • Cash Payment
  • Non Cash Payment

By Component Type

  • Hardware
  • Printer
  • Display
  • Others
  • Software
  • Services
  • Managed Services
  • Integration and Deployment

By End Users

  • Retail
  • Food & Beverage
  • Government
  • Healthcare
  • Travel & Tourism
  • Financial Services
  • Others

By Region

Geographically, the self service kiosk market is segmented into five major region including North America, Europe, Asia Pacific, Latin America and Middle East & Africa region. The market for self service kiosk in North America is anticipated to hold largest share in the region owing to the rapid adoption of self service kiosks along with the rising investments in the establishment of retail stores. Further, the rising disposable income of consumers in the region is leading to quick shopping experiences. Additionally, the well developed banking sector infrastructure and presence of quick service restaurants is driving the growth of the market. The Asia Pacific region is estimated to be fastest growing market on the back of rising installations of self service kiosk in metro cities along with the surge in penetration of digital solutions in healthcare infrastructure.

Self Service Kiosk Market Graph

The self service kiosk market is further classified on the basis of region as follows:

  • North America (US, Mexico and Canada) Market size, Y-O-Y growth and Opportunity analysis.
  • Europe (Germany, France, Italy, Belgium, Spain, UK, Russia, Netherlands and Other parts of Europe) Market size, Y-O-Y growth and Opportunity analysis.
  • Asia Pacific (Japan, India, China, Malaysia, Australia, Indonesia, Thailand and rest of Asia Pacific) Market size, Y-O-Y growth and Opportunity analysis.
  • Latin America (Argentina, Brazil and rest of Latin America) Market size, Y-O-Y growth and Opportunity analysis.
  • Middle East & Africa (Saudi Arabia, Egypt, United Arab Emirates and South Africa) Market size, Y-O-Y growth and Opportunity analysis.

Top Key Players Dominating the Market

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