Self-Service Kiosk Market size was valued at USD 12.1 Billion in 2023 and is likely to cross USD 23.07 Billion by the end of 2036, expanding at more than 5.6% CAGR during the forecast period i.e., between 2024-2036. In the year 2024, the industry size of self service kiosk is assessed at USD 12.66 Billion. The major key factors driving the growth of the market include rising consumer preferences regarding contactless payments along with the increasing usage of mobile wallets. In addition, these contactless payments allow customers to purchase items through their debit cards or credit cards in order to finish the transaction. Further, self-service kiosk helps in effective buying pattern owing to their seamless performance along with the reduction in operational time. Moreover, the rising adoption of tablets and smartphones globally along with the shift in banks towards digitally advanced infrastructure is fostering the market growth. As per the statistics, the digitally advanced banking market accounted for a market revenue of USD 770 million in 2021.
In addition, technological advancement and innovations have allowed the invention of self-service technologies and innovation, these technologies include ticketing machines, ATMs, mobile scanning, barcode reader, and others. Self-service kiosk-wide utilization can be seen in shopping malls, supermarkets, banks, private sectors, hospitals, amusement parks, etc. In the self-service kiosk industry, improving customer comfort has been the only focus point, therefore, multiple technologies and innovations have been introduced for the ease of people. And this factor is driving the growth of this market in the forecast period. As per the data, innovations such as AI & Real-Time Technologies have enhanced the self-service space in 2021.
Growth Drivers
Challenges
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Base Year |
2023 |
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Forecast Year |
2024-2036 |
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CAGR |
5.6% |
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Base Year Market Size (2023) |
USD 12.1 Billion |
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Forecast Year Market Size (2036) |
USD 23.07 Billion |
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Regional Scope |
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Product Type (Food & Beverage Kiosk, Parking Kiosk, Retail Kiosk, Patient Interactive Kiosk, Information Kiosk, Check-In Kiosk)
The global self-service kiosk market is also segmented and analyzed for demand and supply by product type into food & beverage kiosks, parking kiosks, retail kiosks, patient interactive kiosks, information kiosks, check-in kiosks, and others. Out of these, the retail kiosk is estimated to hold the largest market share on the back of focus on self-checkout along with the offering of advertisements without actually entering the retail stores. Further, the retail kiosk provides product information and services in order to capture the attention of customers. Additionally, the retail kiosk terminates long queues at the payment desk on the account of the facility of a card payment module unified with kiosks. Moreover, rising smart retail stores deploying retail kiosks are boosting the market growth. As per the statistics, global smart retail stores held a market share of USD 32 billion in 2021.
Component Type (Hardware, Software, Services)
The market is also segmented and analyzed for demand and supply by component into hardware, software, and services. Out of which the hardware segment is estimated to account for the largest market share in the forecast period. Equipment such as printers, displays, and others are the main part of the hardware sector. Mechanisms to control and integrate hardware components are made by independent software developers and system integrators of kiosk apps. In order to enhance the utilization of interactive kiosks, manufacturers are collaborating hardware elements with software platforms.
Our in-depth analysis of the global market includes the following segments:
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By Product Type |
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By Component Type |
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By Payment Method Type |
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By End User |
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North American Market Forecast
The market for self-service kiosks in North America is anticipated to hold the largest share in the region by the end of 2036. This can be attributed owing to the rapid adoption of self-service kiosks along with the rising investments in the establishment of retail stores. Further, the rising disposable income of consumers in the region is leading to quick shopping experiences. Additionally, the well-developed banking sector infrastructure and the presence of quick-service restaurants are driving the growth of the market. For instance, the North American digital banking market surpassed a market share of USD 500 million in 2019.
APAC Market Statistics
The Asia Pacific region is estimated to be the fastest-growing market by the end of 2036. This can be ascribed to the back of rising installations of self-service kiosks in metro cities along with the surge in penetration of digital solutions in healthcare infrastructure. Also, seeing the growth of organized retail, BFSI, tourism sector and healthcare industries in the Asia Pacific region are propelling the growth of the self-service kiosk market in the forecast period. The growth of the market can also be anticipated by seeing various factors such as the growing GDP of the region, growing disposable income, consumer spending power, and growing product sales.
Europe Market Forecast
The market in the Europe region is anticipated to account for a significant market share in the forecast period. The market is particularly driven by the retail and hospitality sectors. The retail industry is a major consumer of self-service kiosks in Europe, with applications such as self-checkout, product information, and order and payment processing. Self-service kiosks are also widely used in the European hospitality industry, especially in fast-food restaurants, cafes, and hotels, ready-to-eat food as it’s a convenient and efficient way for customers to order food, drinks, and other services. increase.
Author Credits: Richa Gupta
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