Self Service Kiosk Market Size & Share, by Product Type (Food & Beverage Kiosk, Parking Kiosk, Retail Kiosk, Patient Interactive Kiosk, Information Kiosk, Check-In Kiosk); Payment Method Type (Cash Payment, Non-Cash Payment); Component Type (Hardware, Software, Services); End-user (Retail, Food & Beverage, Government, Healthcare, Travel & Tourism, Financial Services) - Global Supply & Demand Analysis, Growth Forecasts, Statistics Report 2023-2035

  • Report ID: 2772
  • Published Date: Apr 26, 2023
  • Report Format: PDF, PPT

Global Market Size, Forecast, and Trend Highlights Over 2023-2035

Self-Service Kiosk Market size is expected to cross USD 80 Billion by the end of 2035 by growing at a CAGR of 10% during the forecast period i.e., 2023-2035. In the year 2022, the industry size of the self-service kiosk was over USD 30 Billion.  The major key factors driving the growth of the market include rising consumer preferences regarding contactless payments along with the increasing usage of mobile wallets. In addition, these contactless payments allow customers to purchase items through their debit cards or credit cards in order to finish the transaction. Further, self-service kiosk helps in effective buying pattern owing to their seamless performance along with the reduction in operational time. Moreover, the rising adoption of tablets and smartphones globally along with the shift in banks towards digitally advanced infrastructure is fostering the market growth. As per the statistics, the digitally advanced banking market accounted for a market revenue of USD 770 million in 2021.

In addition, technological advancement and innovations have allowed the invention of self-service technologies and innovation, these technologies include ticketing machines, ATMs, mobile scanning, barcode reader, and others. Self-service kiosk-wide utilization can be seen in shopping malls, supermarkets, banks, private sectors, hospitals, amusement parks, etc. In the self-service kiosk industry, improving customer comfort has been the only focus point, therefore, multiple technologies and innovations have been introduced for the ease of people. And this factor is driving the growth of this market in the forecast period. As per the data, innovations such as AI & Real-Time Technologies have enhanced the self-service space in 2021.


Self Service Kiosk Market
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Self-Service Kiosk Sector: Growth Drivers and Challenges

Growth Drivers

  • The popularity of Self-Service Kiosks Among Consumers - The rising demand for customized products and the surge in the number of food outlets globally is fostering the demand for self-service kiosks. In addition, touchscreen self-service kiosks are installed in retail stores, which in turn, is gaining considerable momentum among physical stores. For instance, in 2020, Mc Donalds started adopting self-order digital kiosks in their retail outlets. Digital kiosks allow payment, ordering, personalization, delivery, and honesty with improved customers this raises the popularity among consumers.  The rising adoption of automated kiosks within restaurants in order to tackle the heavy traffic volume of visitors is further accelerating the growth of the market over the forecast period. As per the research, 73% of consumers globally prefer self-service technologies over any other form. 
  • Innovations and Technological Advancements - The rising advancements in technology have led to the development of self-service services including self-service kiosks. The innovations in self-service kiosks offer additional value to consumers and service providers such as seamless demand fluctuation, convenience, reduced waiting time, and standardization of services. Additionally, self-service kiosks enable customers to use a service without the intervention of a service provider. These important factors along with the development in Near-Field Communication (NFC) and Radio-Frequency Identification (RFID) in security applications are estimated to generate healthy growth for the market during the forecast period. As per the data, the self-service kiosk is expected to grow on the ground of technological advancement and innovation at CAGE 12% in 2023.
  • User-Friendly Service Propelling the Growth of the Market – Consumers nowadays prefer self-service-oriented, user-friendly technologies that can help reduce the waiting time and are interactive & personalized. These kinds of self-service kiosks are available nowadays at various food joints, shopping malls, hospitals, amusement parks, etc. The adoption of the self-service kiosk at various food joints such as KFC and Taco Bell is driving the growth of this market.
  • Increasing Automated System – As per the statistics, the interactive kiosk market held a market revenue of USD 29 billion in 2022.

Challenges

  • Covid-19 Pandemic - The outbreak of the COVID-19 pandemic is predicted as a major restraint in the growth of the market. The touch-based self-service kiosks are losing traction among consumers. Further, disruptions in the supply chain along with trade restrictions are hampering the market growth over the forecast period.
  • High Initial Investment
  • Strict Regulations

Self-Service Kiosk Market: Key Insights

Base Year

2022

Forecast Year

2023 – 2035

CAGR

~10%

Base Year Market Size (2022)

~USD 30 billion

Forecast Year Market Size (2035)

~USD 80 billion

Regional Scope

  • North America (U.S., and Canada)
  • Latin America (Mexico, Argentina, Rest of Latin America)
  • Asia-Pacific (Japan, China, India, Indonesia, Malaysia, Australia, Rest of Asia-Pacific)
  • Europe (U.K., Germany, France, Italy, Spain, Russia, NORDIC, Rest of Europe)
  • Middle East and Africa (Israel, GCC North Africa, South Africa, Rest of the Middle East and Africa)
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Self-Service Kiosk Segmentation

Product Type (Food & Beverage Kiosk, Parking Kiosk, Retail Kiosk, Patient Interactive Kiosk, Information Kiosk, Check-In Kiosk)

The global self-service kiosk market is also segmented and analyzed for demand and supply by product type into food & beverage kiosks, parking kiosks, retail kiosks, patient interactive kiosks, information kiosks, check-in kiosks, and others. Out of these, the retail kiosk is estimated to hold the largest market share on the back of focus on self-checkout along with the offering of advertisements without actually entering the retail stores. Further, the retail kiosk provides product information and services in order to capture the attention of customers. Additionally, the retail kiosk terminates long queues at the payment desk on the account of the facility of a card payment module unified with kiosks. Moreover, rising smart retail stores deploying retail kiosks are boosting the market growth. As per the statistics, global smart retail stores held a market share of USD 32 billion in 2021.

Component Type (Hardware, Software, Services)

The market is also segmented and analyzed for demand and supply by component into hardware, software, and services. Out of which the hardware segment is estimated to account for the largest market share in the forecast period. Equipment such as printers, displays, and others are the main part of the hardware sector. Mechanisms to control and integrate hardware components are made by independent software developers and system integrators of kiosk apps. In order to enhance the utilization of interactive kiosks, manufacturers are collaborating hardware elements with software platforms.

Our in-depth analysis of the global market includes the following segments:

        By Product Type

  • Food & Beverage Kiosk
  •  Parking Kiosk
  • Retail Kiosk
  • Patient Interactive Kiosk
  •  Information Kiosk
  •  Check-In Kiosk

        By Component Type

  • Hardware (Printer, Display, and Others)
  • Software
  • Services (Managed Services, and Integration & Deployment)

        By Payment Method Type

  • Cash Payment
  • Non-Cash Payment

        By End User

  • Retail
  • Food & Beverage
  •  Government, Healthcare
  •  Travel & Tourism
  •  Financial Services
  •  Others

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Self-Service Kiosk Regional Synopsis

North American Market Forecast

The market for self-service kiosks in North America is anticipated to hold the largest share in the region by the end of 2035. This can be attributed owing to the rapid adoption of self-service kiosks along with the rising investments in the establishment of retail stores. Further, the rising disposable income of consumers in the region is leading to quick shopping experiences. Additionally, the well-developed banking sector infrastructure and the presence of quick-service restaurants are driving the growth of the market. For instance, the North American digital banking market surpassed a market share of USD 500 million in 2019.

APAC Market Statistics

 The Asia Pacific region is estimated to be the fastest-growing market by the end of 2035. This can be ascribed to the back of rising installations of self-service kiosks in metro cities along with the surge in penetration of digital solutions in healthcare infrastructure. Also, seeing the growth of organized retail, BFSI, tourism sector and healthcare industries in the Asia Pacific region are propelling the growth of the self-service kiosk market in the forecast period. The growth of the market can also be anticipated by seeing various factors such as the growing GDP of the region, growing disposable income, consumer spending power, and growing product sales.

Europe Market Forecast

The market in the Europe region is anticipated to account for a significant market share in the forecast period. The market is particularly driven by the retail and hospitality sectors. The retail industry is a major consumer of self-service kiosks in Europe, with applications such as self-checkout, product information, and order and payment processing. Self-service kiosks are also widely used in the European hospitality industry, especially in fast-food restaurants, cafes, and hotels, ready-to-eat food as it’s a convenient and efficient way for customers to order food, drinks, and other services. increase. 

Research Nester
Self Service Kiosk Market Size
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Companies Dominating the Self Service Kiosk Landscape

top-features-companies
    • KIOSK Information Systems 
      • Company Overview
      • Business Strategy
      • Key Product Offerings
      • Financial Performance
      • Key Performance Indicators
      • Risk Analysis
      • Recent Development
      • Regional Presence
      • SWOT Analysis 
    • NCR Corporation
    • Touchscreen Solutions
    • Source Technologies
    • ADVANCED KIOSKS
    • Embross
    • Olea Kiosks
    • Aila Technologies, Inc.
    • REDYREF
    • DynaTouch

In-the-news

In The News

  • NCR Corporation stated in August 2021 that TruMark Financial Credit Union, which has USD 2.7 billion in assets, had chosen NCR to give its retail and commercial members a more consistent, smooth digital banking experience. TruMark Financial will be able to provide a user-friendly experience for both customers and companies thanks to NCR Digital Banking.
  • The purchase of antuit.ai, a supplier of Software-as-a-Service (SaaS) solutions for forecasting and merchandising for the retail and CPG sectors, by Zebra Technologies Corporation was announced in October 2021.

Author Credits:  Rushikesh, Richa Gupta


  • Report ID: 2772
  • Published Date: Apr 26, 2023
  • Report Format: PDF, PPT

Frequently Asked Questions (FAQ)

The popularity of self-service kiosks among consumers is one of the important factors responsible for the growth of this market.

The market size of USB Type-C is anticipated to attain a CAGR of 10% over the forecast period, i.e., 2023-2035.

High initial costs and the Covid-19 pandemic are estimated to act as barriers to market growth.

North America is estimated to create notable growth opportunities for market growth over the forecast period.

The major players in the market are NCR Corporation, Touchscreen Solutions, Source Technologies, ADVANCED KIOSKS, Embross, and Others.

The company profiles are selected based on the revenues generated from the product segment, the geographical presence of the company which determines the revenue generating capacity as well as the new products being launched into the market by the company.

The market is segmented by product type, component, payment method, end user, and by region.

The retail kiosk segment is anticipated to garner the largest market size by the end of 2035 and display significant growth opportunities.
Self Service Kiosk Market Report Scope
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