Citizen Services Market Size & Share, by Technology (Machine Learning, Natural Language Processing, Image Processing, Face Recognition); Application (Healthcare, Public Safety, Traffic, Transportation Management, Utilities, General Services) - Global Supply & Demand Analysis, Growth Forecasts, Statistics Report 2030

  • Report ID: 3407
  • Published Date: Feb 08, 2023
  • Report Format: PDF, PPT

Global Citizen Services Market Highlights 2022 – 2030

The global citizen services market is estimated to garner a large amount of revenue by growing at a CAGR of ~30% over the forecast period, i.e., 2022 – 2030. The growth of the market can be attributed to the increasing need for IT modernization in government departments, and rising number of AI based initiatives aimed at transforming ways in which citizen services are delivered. As of 2020, it is calculated that artificial intelligence will transform 43 percent of organizations within 1-3 years of deployment, whereas more than 8 percent of organization immediately after implementation.  Along with these, governments of several developing nations are emphasizing on undertaking technology transformation programs in banking, transportation and digital citizen identity, which is projected to be a crucial factor driving market growth in the near future. Furthermore, growing investments by governments for the replacement of ageing software and hardware solution with automated solutions is expected to provide ample growth opportunities to the market in the upcoming years.

Citizen Services Market

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The market is segmented by technology into machine learning, natural language processing, image processing, and face recognition, out of which, the face recognition segment is anticipated to hold the largest share in the global citizen services market on account of the high implementation of this technology to control access to restricted areas, track attendance, and identify crime suspects at cafes, airports and hotels. Additionally, on the basis of application, the traffic and transportation management segment is predicted to acquire a notable share during the forecast period, which can be credited to the large usage of traffic management systems around the world, and rise in technological advancements in the traffic management industry with the help of tools using machine learning techniques and algorithms. 

Major Macro-Economic Indicators Impacting the Market Growth

Research Expenditure

The never-ending growth in internet accessibility around the world along with numerous technological advancements comprising 5G, blockchain, cloud services, Internet of Things (IoT), and Artificial Intelligence (AI) among others have significantly boosted the economic growth in the last two decades. As of April 2021, there were more than 4.5 billion users that were actively using the internet globally. Moreover, the growth in ICT sector has significantly contributed towards GDP growth, labor productivity, and R&D spending among other transformations of economies in different nations of the globe. Furthermore, the production of goods and services in the ICT sector is also contributing to the economic growth and development. As per the statistics in the United Nations Conference on Trade and Development’s database, the ICT good exports (% of total good exports) globally grew from 10.816 in 2015 to 11.536 in 2019. In 2019, these exports in Hong Kong SAR, China amounted to 56.65%, 25.23% in East Asia & Pacific, 26.50% in China, 25.77% in Korea, Rep., 8.74% in the United States, and 35.01% in Vietnam. These are some of the important factors that are boosting the growth of the market.

Global Citizen Services Market Regional Synopsis

On the basis of geographical analysis, the global citizen services market is segmented into five major regions including North America, Europe, Asia Pacific, Latin America and the Middle East & Africa region. The market in the Asia Pacific is estimated to witness noteworthy growth over the forecast period on the back of rapidly growing technological advancements in emerging technologies, increasing adoption of internet of things techniques, and rise in digitization initiatives by the government in the region. In 2019, South Korea spent around USD 26 billion on IoT technology, whereas China was the biggest spender, allocating a budget of more than USD 185 billion on these services. Moreover, the market in North America is assessed to occupy the largest share by the end of 2030 owing to the early adoption of technology, and largescale implementation of cloud-based services among organizations in the United States and Canada. Apart from these, strong presence of prominent market players is also evaluated to boost the region’s market growth in the future.

Citizen Services Market

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The global citizen services market is further classified on the basis of region as follows:

  • North America (U.S. & Canada) Market size, Y-O-Y growth & Opportunity Analysis
  • Latin America (Brazil, Mexico, Argentina, Rest of Latin America) Market size, Y-O-Y growth & Opportunity Analysis
  • Europe (U.K., Germany, France, Italy, Spain, Hungary, Belgium, Netherlands & Luxembourg, NORDIC, Poland, Turkey, Russia, Rest of Europe) Market size, Y-O-Y growth & Opportunity Analysis
  • Asia-Pacific (China, India, Japan, South Korea, Indonesia, Malaysia, Australia, New Zealand, Rest of Asia-Pacific) Market size, Y-O-Y growth & Opportunity Analysis
  • Middle East and Africa (Israel, GCC (Saudi Arabia, UAE, Bahrain, Kuwait, Qatar, Oman), North Africa, South Africa, Rest of Middle East and Africa) Market size, Y-O-Y growth & Opportunity Analysis

Market Segmentation

Our in-depth analysis of the global citizen services market includes the following segments:

By Technology

  • Machine Learning
  • Natural Language Processing
  • Image Processing
  • Face Recognition

By Application

  • Healthcare
  • Public Safety
  • Traffic and Transportation Management
  • Utilities
  • General Services

Growth Drivers

  • Increasing Need for IT Modernization in Government Departments
  • Rising Number of AI Based Initiatives by Government


  • Growing Cyber Security Threats on Public Data

Top Featured Companies Dominating the Market

  • Amazon Web Services, Inc.
    • Company Overview
    • Business Strategy
    • Key Product Offerings
    • Financial Performance
    • Key Performance Indicators
    • Risk Analysis
    • Recent Development
    • Regional Presence
    • SWOT Analysis
  • Accenture plc
  • Huawei Technologies Co. Ltd.
  • Microsoft Corporation
  • NVIDIA Corporation
  • Pegasystems Inc.
  • IBM Corporation
  • Intel Corporation
  • Baidu, Inc.
  • Tencent Holdings Ltd.


In the News

  • May 13, 2021- Amazon Web Services announced that it will improve the performance of public sector organizations with opioid crisis response and transportation policy. The aim is to solve real life societal problems facing the public sector.  

Author Credits:  Abhishek Verma, Hetal Singh

  • Report ID: 3407
  • Published Date: Feb 08, 2023
  • Report Format: PDF, PPT

Frequently Asked Questions (FAQ)

The major factors driving market growth are increasing need for it modernization in government departments and rising number of ai based initiatives by government.

The market is anticipated to attain a CAGR of ~30% over the forecast period, i.e., 2022 – 2030.

Growing cyber security threats on public data is estimated to hamper the market growth.

Asia Pacific region will provide more opportunities for market growth owing to the rapidly growing technological advancements in emerging technologies and increasing adoption of internet of things techniques.

The major players in the market are Amazon Web Services, Inc., Accenture plc, Huawei Technologies Co. Ltd., Microsoft Corporation, NVIDIA Corporation, and others.

The company profiles are selected based on the revenues generated from the product segment, geographical presence of the company which determine the revenue generating capacity as well as the new products being launched into the market by the company.

The market is segmented by technology, application, and by region.

The face recognition segment is anticipated to hold largest market size and is estimated to grow at a robust CAGR over the forecast period and display significant growth opportunities.

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