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Airport Kiosk Market Segmentation by Component (Hardware, Software, and Services); by Application (Information, Common-Use Self-Service [CUSS], Ticketing, Automated Passport Control, and Others) – Global Demand Analysis & Opportunity Outlook 2031

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May 2022: Qantas Airways Limited announced that it will roll out a range of dated check-in kiosks and replace them with streamlined electronic terminals with the ability to check in passengers and print bag tags in just seconds in several cities around Australia.

December 2021: The Mangalore International Airport (MIA) installed common-use self-service (CUSS) kiosks to help passengers to print their boarding pass and baggage tag, adding value to passenger safety by going contactless.

Global Airport Kiosk Market Highlights Over 2022-2031

The global airport kiosk market is estimated to garner significant revenue by growing at a CAGR of ~11% over the forecast period, i.e., 2022 – 2031. The growth of the market can be attributed to growing passenger traffic and increased IT spending at airports. Airlines are increasingly adopting self-service solutions for passenger convenience and help avoid standing in long queues and delays at airports. For instance, major airports around the world saw average wait time drop to nearly 30% in the last decade due to increasing kiosk services.


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In addition to that, airport kiosks also provide services such as purchasing tickets, monitoring flight statuses, wayfinding and navigation, enquiring about lost and found, and some also have booths for passengers to buy food, magazines, souvenirs, etc.

Although the application of kiosk services has speed up airport operations and improved passenger experience, these systems are vulnerable in terms of security which can give easy authentication and authorization, and are prone to cyber-attacks. These may operate as barriers to the growth of the market. Authorities are expected to spend massively on safeguarding from cyber threats.

The market is segmented by application into information, common-use self-service (CUSS), ticketing, automated passport control, and others, out of which, the CUSS kiosk segment is anticipated to hold the largest share of the market on account of its services that enable passengers to obtain boarding passes, check baggage and conduct other transactions. As of 2021, over 85% of the airports worldwide had check-in kiosk services. In addition to CUSS, automated passport control segment is expected to show significant growth owing to increasing demand for easy border management solutions for international travellers.

Major Macro-Economic Indicators Impacting the Market Growth


The never-ending growth in internet accessibility around the world along with numerous technological advancements comprising 5G, blockchain, cloud services, Internet of Things (IoT), and Artificial Intelligence (AI) among others have significantly boosted the economic growth in the last two decades. As of April 2021, there were more than 4.5 billion users that were actively using the internet globally. Moreover, the growth in ICT sector has significantly contributed towards GDP growth, labor productivity, and R&D spending among other transformations of economies in different nations of the globe. Furthermore, the production of goods and services in the ICT sector is also contributing to the economic growth and development. As per the statistics in the United Nations Conference on Trade and Development’s database, the ICT good exports (% of total good exports) globally grew from 10.816 in 2015 to 11.536 in 2019. In 2019, these exports in Hong Kong SAR, China amounted to 56.65%, 25.23% in East Asia & Pacific, 26.50% in China, 25.77% in Korea, Rep., 8.74% in the United States, and 35.01% in Vietnam. These are some of the important factors that are boosting the growth of the market.

Global Airport Kiosk Market Regional Synopsis

Regionally, the global airport kiosk market is segmented into five major regions including North America, Europe, Asia Pacific, Latin America and Middle East & Africa region. The market in North America region is the largest market in size on the back of high passenger traffic and is estimated to witness modest growth over the forecast period, with the U.S. having over 80% of the regional market share.

Furthermore, the market in Europe region, with Russia and Germany holding 15% and 14% of the regional market share respectively, is estimated to witness significant growth. The growth of the market is attributed to rising airport constructions and increasing air passenger traffic.


The global airport kiosk market is further classified on the basis of region as follows:

  • North America (U.S. & Canada) Market size, Y-O-Y growth & Opportunity Analysis
  • Latin America (Brazil, Mexico, Argentina, Rest of Latin America) Market size, Y-O-Y growth & Opportunity Analysis
  • Europe (U.K., Germany, France, Italy, Spain, Hungary, Belgium, Netherlands & Luxembourg, NORDIC, Poland, Turkey, Russia, Rest of Europe) Market size, Y-O-Y growth & Opportunity Analysis
  • Asia-Pacific (China, India, Japan, South Korea, Indonesia, Malaysia, Australia, New Zealand, Rest of Asia-Pacific) Market size, Y-O-Y growth & Opportunity Analysis.
  • Middle East and Africa (Israel, GCC (Saudi Arabia, UAE, Bahrain, Kuwait, Qatar, Oman), North Africa, South Africa, Rest of Middle East and Africa) Market size, Y-O-Y growth & Opportunity Analysis

Market Segmentation

Our in-depth analysis of the global airport kiosk market includes the following segments:

By Component

  • Hardware
  • Software
  • Service

By Application

  • Information
  • Common-use Self-Service (CUSS)
  • Ticketing
  • Automated Passport Control
  • Others

Growth Drivers

  • Growing passenger traffic
  • Increased IT spending at airports
  • Increasing adoption of self-service solutions for passenger convenience


  • Security threat associated with the authentication and authorization of passengers using kiosks at the airport
  • The inadequacy of these systems to prevent cyber-attacks

Top Featured Companies Dominating the Market

  • Fujitsu
    • Company Overview
    • Business Strategy
    • Key Product Offerings
    • Financial Performance
    • Key Performance Indicators
    • Risk Analysis
    • Recent Development
    • Regional Presence
    • SWOT Analysis
  • Bolloré Group
  • Embross
  • Diebold Nixdorf, Incorporated
  • Toshiba Tec Corporation
  • Collins Aerospace
  • NCR Corporation
  • SITA



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