The global airport kiosk market is estimated to garner significant revenue by growing at a CAGR of ~11% over the forecast period, i.e., 2022 – 2031. The growth of the market can be attributed to growing passenger traffic and increased IT spending at airports. Airlines are increasingly adopting self-service solutions for passenger convenience and help avoid standing in long queues and delays at airports. For instance, major airports around the world saw average wait time drop to nearly 30% in the last decade due to increasing kiosk services.
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In addition to that, airport kiosks also provide services such as purchasing tickets, monitoring flight statuses, wayfinding and navigation, enquiring about lost and found, and some also have booths for passengers to buy food, magazines, souvenirs, etc.
Although the application of kiosk services has speed up airport operations and improved passenger experience, these systems are vulnerable in terms of security which can give easy authentication and authorization, and are prone to cyber-attacks. These may operate as barriers to the growth of the market. Authorities are expected to spend massively on safeguarding from cyber threats.
The market is segmented by application into information, common-use self-service (CUSS), ticketing, automated passport control, and others, out of which, the CUSS kiosk segment is anticipated to hold the largest share of the market on account of its services that enable passengers to obtain boarding passes, check baggage and conduct other transactions. As of 2021, over 85% of the airports worldwide had check-in kiosk services. In addition to CUSS, automated passport control segment is expected to show significant growth owing to increasing demand for easy border management solutions for international travellers.
The never-ending growth in internet accessibility around the world along with numerous technological advancements comprising 5G, blockchain, cloud services, Internet of Things (IoT), and Artificial Intelligence (AI) among others have significantly boosted the economic growth in the last two decades. As of April 2021, there were more than 4.5 billion users that were actively using the internet globally. Moreover, the growth in ICT sector has significantly contributed towards GDP growth, labor productivity, and R&D spending among other transformations of economies in different nations of the globe. Furthermore, the production of goods and services in the ICT sector is also contributing to the economic growth and development. As per the statistics in the United Nations Conference on Trade and Development’s database, the ICT good exports (% of total good exports) globally grew from 10.816 in 2015 to 11.536 in 2019. In 2019, these exports in Hong Kong SAR, China amounted to 56.65%, 25.23% in East Asia & Pacific, 26.50% in China, 25.77% in Korea, Rep., 8.74% in the United States, and 35.01% in Vietnam. These are some of the important factors that are boosting the growth of the market.
Regionally, the global airport kiosk market is segmented into five major regions including North America, Europe, Asia Pacific, Latin America and Middle East & Africa region. The market in North America region is the largest market in size on the back of high passenger traffic and is estimated to witness modest growth over the forecast period, with the U.S. having over 80% of the regional market share.
Furthermore, the market in Europe region, with Russia and Germany holding 15% and 14% of the regional market share respectively, is estimated to witness significant growth. The growth of the market is attributed to rising airport constructions and increasing air passenger traffic.
The global airport kiosk market is further classified on the basis of region as follows:
Our in-depth analysis of the global airport kiosk market includes the following segments:
FREQUENTLY ASKED QUESTIONS
Growing passenger traffic, increased IT spending at airports, and increasing adoption of self-service solutions for passenger convenience are the major factors driving the growth of the market.
The market is anticipated to attain a CAGR of ~11% over the forecast period, i.e., 2022-2031.
Security threat associated with the authentication and authorization of passengers using kiosks at the airport and the inadequacy of kiosks to prevent cyber-attacks are the key restraints that may affect the growth of the market.
Europe region is expected to register the significant business opportunities for the growth of the market.
The major players in the market are Fujitsu, Embross, Diebold Nixdorf, Incorporated, Toshiba Tec Corporation, Collins Aerospace, NCR Corporation, Bolloré Group, SITA, and others.
The company profiles are selected based on the revenues generated from the product segment, geographical presence of the company which determine the revenue generating capacity as well as the new products being launched into the market by the company.
The market is segmented by component, application, and by region.
The common-use self-service (CUSS) segment is anticipated to hold the largest market size over the forecast period.
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