Document Outsourcing Services Market Size & Share, by Services (On-Site Contracted, Statement Printing, Document Process Outsourcing); Product (Document Scanning & Imaging, Document Storage & Retrieval, Document Conversion & Indexing, Document Printing & Delivery, Document Security & Compliance); Industry (Manufacturing, Retail, Banking & Finance, Insurance, Telecommunications) - Global Supply & Demand Analysis, Growth Forecasts, Statistics Report 2023-2035

  • Report ID: 762
  • Published Date: Sep 01, 2023
  • Report Format: PDF, PPT

Global Market Size, Forecast, and Trend Highlights Over 2023 - 2035

Document Outsourcing Services Market size is expected to reach USD 16 Billion by the end of 2035, growing at a CAGR of 12% during the forecast period, i.e., 2023 – 2035. In the year 2022, the industry size of document outsourcing services was around USD 5 Billion. The market is growing owing to the organizations around the globe are demanding to outsource their document management services in order to save time, and inconvenience related to in-house document services. Also, to improve the efficiency and risks associated with the documents, people are determined to outsource document management solutions. In 45% of small enterprises, document management is still done on paper. 11% of small organizations do not use a document management system. For 45% of businesses, it took at least a week to sign a contract. 200 zettabytes of data will be kept on the planet by 2025.

The cost of data breaches in organizations that do not have automatic records management has increased by a forecasted USD 0.73 million worldwide in 2019. In view of this rise in the cost of data breaches, organizations around the world are looking for high-quality outsourcing services. With the increasing cost of data breaches, companies are seeking consistent outsourcing services. Between March 2021 and February 2022, at least 42 million records were exposed due to data breaches.

Document Outsourcing Services Market
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Document Outsourcing Services Sector: Growth Drivers and Challenges

Growth Drivers

  • Increasing Demand for Digitized Documents – As compared to paper documents, digital documents provide various features such as easy storage, manipulation, access from remote locations, and better collaboration of the documents. Moreover, digital data provides much more security than paper documents and can be encoded to protect information. IDC predicts that by 2025, AI technology will be incorporated into at least 90% of new enterprise apps' operations and end products.
  • Efficient Document Management - Document management solutions, which can be used for storing documents and organizing them, tracking the versions of documents, or automatically processing document-related tasks, are available to organizations. Organizations can cut down on administrative tasks and enhance document security, as well as streamline their collaboration with external stakeholders through the use of document management solutions. Moreover, document management system can assist organizations in providing better customer services and ensuring compliance while decreasing their risk of data loss.
  • Increasing Demand for Cloud-Based Document Services – Many companies around the world are adopting cloud sourcing for the effective incorporation of their business processes. The steady shift from outdated data centers to cloud sourcing is anticipated to drive investment in IT during the forecast period. Benefits such as cost-saving, and cloud sourcing are estimated to propel the market growth in the upcoming years. In comparison to the 55% of respondents who still rely on traditionally maintained on-premises systems, about two-thirds of respondents today operate in a public cloud and 45% utilize a private cloud.


  • Expensive services of Document Outsourcing – The cost of document outsourcing services is higher than that of traditional printing and document management services. Also, document outsourcing services are frequently provided on a project basis and it is difficult to calculate in advance the costs of these services which would result in an increased cost for customers. The higher prices incurred in document outsourcing services may hamper the market growth.
  • Lack of Expertise in Document Sourcing Services
  • Growing Competition with Traditional Printing

Document Outsourcing Services Market: Key Insights

Base Year


Forecast Year



~ 12%

Base Year Market Size (2022)

~ USD 5 Billion

Forecast Year Market Size (2035)

~ USD 16 Billion

Regional Scope

  • North America (U.S., and Canada)
  • Latin America (Mexico, Argentina, Rest of Latin America)
  • Asia-Pacific (Japan, China, India, Indonesia, Malaysia, Australia, Rest of Asia-Pacific)
  • Europe (U.K., Germany, France, Italy, Spain, Russia, NORDIC, Rest of Europe)
  • Middle East and Africa (Israel, GCC North Africa, South Africa, Rest of the Middle East and Africa)
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Document Outsourcing Services Segmentation

Services {On-Site Contracted Services, Statement Printing Services, Document Process Outsourcing (DPO) Services}

The on-site contracted services segment is expected to hold 45% share of the document outsourcing services market. The market is expanding owing to the consistency factor and ease in operational efficiency. The need for advanced on-site document management systems has also been increasing as companies are increasingly adopting process automation and the use of data in order to make informed decisions. In the modern era, 50% of jobs can be automated. At least one function is totally automated in 31% of firms. Every year, 14% more jobs are being automated.

Application (Legal Services, Financial Services, Healthcare Services, Government Services, Education Services, Corporate Offices, Educational Institutions, Research Institutes)

Document outsourcing services market from the corporate offices segment is anticipated to embrace the largest revenue share of about 30% during the forecast period. Outsourcing is being used by companies to reduce labor costs such as wages for workers, overheads, equipment, and technology. A small firm might consider outsourcing its accounting work to an accounting firm, considering that it could be cheaper not to keep the in-house accountant. Corporate culture is now viewed as being extremely important by 40% of employees, up from 37% in 2016. According to 81% of workers, considering the corporate culture before applying for a job is either somewhat or very significant.

Our in-depth analysis of the global document outsourcing services market includes the following segments:


  • On-Site Contracted Services
  • Statement Printing Services
  • Document Process Outsourcing (DPO) Services


  • Document Scanning & Imaging
  • Document Storage & Retrieval
  • Document Conversion & Indexing
  • Document Printing & Delivery
  • Document Security & Compliance


  • Manufacturing
  • Retail
  • Banking & Finance
  • Insurance
  • Telecommunications


  • Legal Services
  • Financial Services
  • Healthcare Services
  • Government Services
  • Education Services
  • Corporate Offices
  • Educational Institutions
  • Research Institutes

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Document Outsourcing Services Industry - Regional Synopsis

North America Forecast

North America is experiencing the largest growth for document outsourcing services with a market share of about 32%. The growing numbers of businesses outsourcing business-related tasks, such as document scanning, document conversion, and document storage are propelling the market growth. Also, the increasing demand for document security solutions is also making an impact on the North American document outsourcing services market. Nearly 50% of businesses have adopted cloud computing completely. Nearly 12 million people purchase cloud infrastructure globally. All new products and functionalities are being developed in the cloud by 75% of tech leaders.

Europe Statistics

The document outsourcing services market is on the rise in Europe with about 28% market share. There has also been an increased number of companies offering document outsourcing services in the region, which is making competition more intense and leading to lower prices. Additionally, the number of businesses providing document outsourcing services is growing in the European region, which increases competition and lowers pricing.

Research Nester
Document Outsourcing Services Market Size
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Companies Dominating the Document Outsourcing Services Landscape

    • Integreon Inc.
      • Company Overview
      • Business Strategy
      • Key Product Offerings
      • Financial Performance
      • Key Performance Indicators
      • Risk Analysis
      • Recent Development
      • Regional Presence
      • SWOT Analysis
    • Xerox Corp.
    • Accenture
    • HP Company
    • Arvato Group
    • Konica Minolta Holdings Inc.
    • ABBYY
    • Swiss Post
    • Lexmark International Inc.
    • Ricoh Co. Ltd.

In the News

  • A brand-new cloud-based document outsourcing platform was unveiled by Canon Inc.
  • Ricoh Co. Ltd., rolled out the RICOH Pro Scanner Option, which makes use of developments in artificial intelligence (AI) and machine learning (ML) to close feedback loops and improve production printers continuously.

Author Credits:  Abhishek Verma, Hetal Singh

  • Report ID: 762
  • Published Date: Sep 01, 2023
  • Report Format: PDF, PPT

Frequently Asked Questions (FAQ)

Increasing demand for digitized documents, efficient document management and increasing demand of cloud-based document services are driving the market growth.

The market size of document outsourcing services is anticipated to attain a CAGR of 12% over the forecast period, i.e., 2023 – 2035.

The major players in the market are Xerox Corp., Lexmark International Inc., Ricoh Co. Ltd., Canon Inc., Konica Minolta Holdings Inc., Swiss Post Solutions, Kyocera Document Solutions, Williams Lea Holdings Plc, Toshiba Corp, Integreon Inc. and others.

The on-site contracted services segment is anticipated to garner the largest market size by the end of 2035 and display significant growth opportunities.

The market in the North America region is projected to hold the largest market share by the end of 2035 and provide more business opportunities in the future.
Document Outsourcing Services Market Report Scope

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