Marktsegmentierung für die Sicherung von Telekommunikationsdiensten nach Dienstleistungen (professionell und verwaltet); Nach Bereitstellung (lokal und gehostet); und nach System (Sondensystem Workforce Management Fehler- und Ereignismanagement sowie Qualitäts- oder Leistungsmanagement) â€

Introduction to the Telecommunications Service Assurance Market

Telecommunications service assurance refers to the application of policies and processes by the telecommunications service provider to ensure that the service quality of services offered over networks reaches a predefined level to achieve an optimal subscriber experience.

Telecom Service Assurance Providers identify network faults and resolve issues promptly to minimize downtime. Telecommunications Service Quality Assurance practices also include policies and processes to minimize subscriber impacts on service quality degradation and network system malfunctions by proactively diagnosing and resolving localized issues present in the system at that time.

Market size and forecast

The telecom services security market is witnessing dynamic growth owing to the growing need of communication service providers (CSPs) to manage telecom customer queries combined with other services such as billing, technical support, customer service, network fixers, and others to better manage customer retention and provide competitive service value. Furthermore, the growing number of players in the telecom services industry, which was valued at around USD 13 trillion in 2017, is expected to increase the competition among the players. The growing demand for technological advancements in telecom coupled with the rising concerns over lower average return per user (ARPU) and high customer churn is estimated to boost the growth of the telecom services market. According to the Department of Telecommunication (DOT), Government of India (GOI), the ARPU for GSM (Global System for Mobile) technology in India gradually declined from 29800 (â¹/subscriber/month) in 2007 to 8268 (â¹/subscriber/month) in 2017.

The market is expected to register a robust CAGR throughout the forecast period i.e. 2019-2027. The telecom service assurance market is segmented by system into probe systems, personnel management, fault and event management, and quality or performance monitoring. Of these, fault and event management is expected to hold the largest market share owing to the growing number of service experience issues faced by consumers, followed by the increasing time of action taken (TAT) to verify these service issues. 

Growth drivers

Shift in customer demand from voice to data

The global telecommunications industry is facing challenges with lower average return per user (ARPU) and increasing churn in the voice business due to changing customer demand for data from the voice component. With the number of new players emerging in the data service component and rising consumer expectations for reliable data flow services, CSPs face numerous challenges in differentiating the services offered to customers, hampering competition. Furthermore, dynamic changes in consumer preferences from product experience to service experience are contributing to CSPs' increasing focus on leveraging the quality of services provided and monitoring overall service performance indicators with the help of telecom providers.

Internal application problems

Blockchain in the telecom market addresses the entire transaction history within a network, such as subscriber identity verification, data identity verification, and fraud management. The technology acts as an operational backbone for CSPs, sometimes mitigating network issues. With the help of telecom service assurance providers, CSPs can resolve issues with lower TAT and observe minimal impact on service downtime.

Booming IoT market

The global market for the Internet of Things (IoT)

• Consulting & Planning
• System integration
• handled
  • maintenance
  • Operations management

After provision

• On-Premises
• hosted

By system

• probe system
• Workforce Management (personnel deployment)
• Incident & fault management
• Quality or performance management

By region

Based on regional analysis, the telecom security market is segmented into five major regions including North America, Europe, Asia Pacific, Latin America, and the Middle East and Africa region.

The Asia-Pacific region is expected to have the largest market share due to growing mobile and internet subscribers in the region. According to the International Telecommunication Union (ITU), the number of mobile subscriptions in the Asia-Pacific region increased from 833 million in 2005 to 4,351 million in 2017.

The telecommunications security services market is further classified on the basis of region as follows:

• North America (USA & Canada) Market Size Year-on-Year Growth & Opportunity Analysis
• Latin America (Brazil, Mexico, Argentina, Rest of Latin America) Market Size Year-on-Year Growth & Opportunity Analysis
• Europe
  • (UK Germany France Italy Spain Hungary Belgium Netherlands & Luxembourg Scandinavia Poland Turkey Russia Rest of Europe) Market Size Year-on-Year Growth & Opportunity Analysis
  • Asia Pacific (China India Japan South Korea Indonesia Malaysia Australia New Zealand Rest of Asia Pacific) Market Size YoY Growth and Opportunity Analysis.
  • Middle East and Africa (
    • Israel GCC (Saudi Arabia UAE Bahrain Kuwait Qatar Oman) North Africa South Africa Rest of Middle East & Africa) Market Size YoY Growth and Opportunity Analysis.

    Top companies that dominate the market

    • Nokia
      • Company Overview
      • Business strategy
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      • Financial performance
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      • Risk analysis
      • Recent development
      • Regional presence
      • SWOT analysis
    • CA Technologies
    • >Cisco Systems Inc.
    • Tata Consultancy Services Limited
    • Accenture
    • >IBM Corporation
    • NEC Corporation
    • Hewlett Packard Enterprise Development LP
    • Telefonaktiebolaget LM Ericsson
    • Spirent Communications