March 2021: Avaya Inc announced that they add new capabilities for Avaya Spaces, the modern workstream collaboration (WSC) platform that offers evolved Unified Communications capabilities via a user’s preferred device.
December 2020: Genesys Telecommunication Laboratories announced to launch of the Future of Digital Customer Engagement. The New Genesys Digital business unit led by Barry O’Sullivan builds on the company’s leadership in customer experience and AI.
Author Credits: Abhishek Verma, Hetal Singh
Report ID: 5245
Published Date: Sep 19, 2023
Report Format: PDF, PPT
Frequently Asked Questions (FAQ)
Rising usage of internet services and cell phones and growing demand for customer self-service options are the major factors driving the growth of the interactive voice response market.
The market size of interactive voice response is anticipated to attain a CAGR of 6.5% over the forecast period, i.e., 2024 â€“ 2036.
The major players in the market are Nuance Communications, Inc., Convergys Corporation, Avaya Inc., Cisco Systems, Inc., AT&T Inc., Verizon Communications Inc., Genesys Telecommunication Laboratories, Inc., Aspect Software Parent Inc., Five9, Inc., and others.
The large enterprises segment is anticipated to garner the largest market size by the end of 2036 and display significant growth opportunities.
The market in the North America region is projected to hold the largest market share by the end of 2036 and provide more business opportunities in the future.