Customer Experience Management Market Size & Share, by Component (Solution, Service); Deployment (Cloud, On-Premises); Organization (Large Enterprise, SMEs); Touchpoint (Call Center, Website, Mobile Application, Email, Social Media); End-user (BFSI, Retail & Consumer Goods, IT & Telecom, Healthcare, Automotive, Media & Entertainment, Government) - Global Supply & Demand Analysis, Growth Forecasts, Statistics Report 2023-2035

  • Report ID: 4771
  • Published Date: Mar 30, 2023
  • Report Format: PDF, PPT

Companies Dominating the Customer Experience Management Landscape

    • Adobe Inc.
      • Company Overview
      • Business Strategy
      • Key Product Offerings
      • Financial Performance
      • Key Performance Indicators
      • Risk Analysis
      • Recent Development
      • Regional Presence
      • SWOT Analysis
    • Avaya Inc.
    • Genesys Cloud Services, Inc.
    • IBM Corporation
    • Nice Ltd.
    • Verint Systems Inc.
    • Sprinklr Inc.
    • Medallia Inc.
    • Open Text Corporation
    • Oracle Corporation

Browse Key Market Insights with Data Illustration:


In The News

  • When money mules steal money from financial institutions, traditional payments monitoring systems frequently fail to notice their activities. In order to solve this issue, NICE Actimize, a NICE Ltd. company, unveiled its first cloud-based Money Mule Defense Solution, which is intended to identify, look into, and stop mule account activity throughout the entire customer lifecycle for both current and new accounts. The goal of this approach is to locate money mules who may be directly or indirectly participating in erroneous financial transactions or who may be unaware of fraudulent activity.

  • KDDI, K.K. began rolling out "Cloud Calling for Genesys Cloud CX" on October 31, according to Genesys Cloud Services, Inc., a pioneer in customer experience orchestration on the worldwide cloud. An integration with the all-in-one cloud contact centre platform Genesys Cloud CX powers this cloud-based phone system service.

Author Credits:  Abhishek Verma, Hetal Singh

  • Report ID: 4771
  • Published Date: Mar 30, 2023
  • Report Format: PDF, PPT

Frequently Asked Questions (FAQ)

The major factors driving the growth of the market are growing adoption of smartphones, rise in social media user, surge in online payment, and others.

The market size of customer experience management is anticipated to attain a CAGR of 15.30% over the forecast period, i.e., 2023-2035.

Lack of innovation, data privacy concern, and costly & time-consuming implementation are estimated to be the growth hindering factors for the market expansion.

The market in the North American region is projected to hold the largest market share by the end of 2035 and provide more business opportunities in the future.

The market size of customer experience management is anticipated to attain a CAGR of ~15.30% over the forecast period, i.e., 2023 – 2035.

The company profiles are selected based on the revenues generated from the product segment, the geographical presence of the company which determines the revenue generating capacity as well as the new products being launched into the market by the company.

The market is segmented by component, deployment, enterprise size, touchpoint, end user and by region.

The call center segment is anticipated to garner the largest market size by the end of 2035 and display significant growth opportunities.
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