Chatbot Market Size & Share, by Type (Menu-based, Linguistic-based, Keyword Recognition-based, Contextual, Hybrid, Voice bots); Technology (Machine Learning, NLP, Automatic Speech Recognition); Application (Customer Support, Personal Assistance, ITSM, Finance, HR, Sales & Marketing, Contact Centers, Operations & Supply Chain); End User (BFSI, IT & Communications, Retail & E-commerce, Healthcare, Energy & Utilities) - Global Supply & Demand Analysis, Growth Forecasts, Statistics Report 2024-2036

  • Report ID: 5567
  • Published Date: Jan 23, 2024
  • Report Format: PDF, PPT

Chatbot Market TOC

  1. An Introduction to the Research Study
    1. Preface
    2. Market Taxonomy
    3. Definition of the Market and the Segments
    4. Acronyms and Assumptions
  2. The Research Procedure
    1. Sources of Data
    2. Secondary
    3. Primary
      1. Service Provider Front
      2. End User Front
      3. Calculation and Derivation of Market Size
    4. Top-down approach
    5. Bottom-up approach
  3. Recommendation by Analyst for C-Level Executives
  4. An Abstract of the Report
  5. Evaluation of Market Fluctuations and Outlook
    1. Market Growth Drivers
    2. Market Growth Deflation
    3. Market Trends
      1. End User Based
      2. Service Based
  6. Fundamental Market Prospects
    1. Strategic Competitive Opportunities
    2. Geographic Opportunities
    3. Application Centric Opportunities
  7. Regulatory & Standards Landscape
  8. Impact of Recession on Japan and the Global Economy
  9. Economic Outlook: Japan
    1. Limitations to Japan’s Economic Recovery
    2. Uplifting Policies to Foster the Growth of the Economy
    3. Future-Outlook and Strategic Move for a Sustainable Economy
  10. Technology Transition and Adoption Analysis
  11. Industry Value Chain Analysis
  12. Industry Risk Analysis
  13. Industry Growth Outlook
  14. Comparative Feature Analysis
  15. Analysis on the Trends in the Chatbot Market
  16. Regional Demand Analysis
  17. Global Chatbot Market Valuation, Business Viewpoint and Forecast, 2023-2036: Worldwide Factors Fostering the Industry Growth
    1. Market Summary
    2. Market Value (USD Million), Current and Future Projections, 2023-2036
    3. Market Increment $ Opportunity Assessment, 2023-2036
    4. Year on Year Growth Forecast (%)
    5. Global Chatbot Market Valuation, Business Viewpoint, and Forecast by Offering, 2023-2036
      1. Solutions, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Services, Market Value (USD Million), Current and Future Projections, 2023-2036
    6. Global Chatbot Market Valuation, Business Viewpoint, and Forecast by Type, 2023-2036
      1. Menu-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Linguistic-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Keyword Recognition-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Contextual, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. Hybrid, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Voice bots, Market Value (USD Million), Current and Future Projections, 2023-2036
    7. Global Chatbot Market Valuation, Business Viewpoint, and Forecast by Deployment Mode, 2023-2036
      1. On-premises, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Cloud, Market Value (USD Million), Current and Future Projections, 2023-2036
    8. Global Chatbot Market Valuation, Business Viewpoint, and Forecast by Technology, 2023-2036
      1. Machine Learning/Deep Learning, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Natural Language Processing, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Automatic Speech Recognition, Market Value (USD Million), Current and Future Projections, 2023-2036
    9. Global Chatbot Market Valuation, Business Viewpoint, and Forecast by Organization Size, 2023-2036
      1. Small and Medium Enterprises (SMEs), Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Large Enterprises, Market Value (USD Million), Current and Future Projections, 2023-2036
    10. Global Chatbot Market Valuation, Business Viewpoint, and Forecast by Application, 2023-2036
      1. Customer Support, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Personal Assistance, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Information Technology Service Management (ITSM), Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Finance and Accounting, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. HR, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Sales and Marketing, Market Value (USD Million), Current and Future Projections, 2023-2036
      7. Contact Centers, Market Value (USD Million), Current and Future Projections, 2023-2036
      8. Operations and Supply Chain, Market Value (USD Million), Current and Future Projections, 2023-2036
      9. Others, Market Value (USD Million), Current and Future Projections, 2023-2036
    11. Global Chatbot Market Valuation, Business Viewpoint, and Forecast by End-User, 2023-2036
      1. BFSI, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. IT and Communications, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Retail and E-commerce, Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Healthcare, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. Energy and Utilities, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Others, Market Value (USD Million), Current and Future Projections, 2023-2036
    12. Global Chatbot Market Valuation, Business Viewpoint, and Forecast by Region, 2023-2036
      1. North America, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Latin America, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Europe, Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Asia Pacific Excluding Japan (APEJ), Market Value (USD Million), Current and Future Projections, 2023-2036
      5. Japan, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Middle East & Africa, Market Value (USD Million), Current and Future Projections, 2023-2036
  18. Cross Analysis of Offering w.r.t. End User (USD Million), 2023-2036
  19. North America Chatbot Market Valuation, Business Viewpoint and Forecast by Region, 2023-2036
    1. Outline of the Segment
    2. Detailed Overview
    3. Market Value (USD Million) Current and Future Projections, 2023-2036
    4. Key Market Drivers & Challenges in the Region
    5. Recent Trends in the Chatbot Industry
    6. Leading Market Players in the Region
    7. Analysis on the Key Market Opportunities
    8. North America Chatbot Market Valuation, Business Viewpoint, and Forecast by Offering, 2023-2036
      1. Solutions, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Services, Market Value (USD Million), Current and Future Projections, 2023-2036
    9. North America Chatbot Market Valuation, Business Viewpoint, and Forecast by Type, 2023-2036
      1. Menu-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Linguistic-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Keyword Recognition-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Contextual, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. Hybrid, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Voice bots, Market Value (USD Million), Current and Future Projections, 2023-2036
    10. North America Chatbot Market Valuation, Business Viewpoint, and Forecast by Deployment Mode, 2023-2036
      1. On-premises, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Cloud, Market Value (USD Million), Current and Future Projections, 2023-2036
    11. North America Chatbot Market Valuation, Business Viewpoint, and Forecast by Technology, 2023-2036
      1. Machine Learning/Deep Learning, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Natural Language Processing, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Automatic Speech Recognition, Market Value (USD Million), Current and Future Projections, 2023-2036
    12. North America Chatbot Market Valuation, Business Viewpoint, and Forecast by Organization Size, 2023-2036
      1. Small and Medium Enterprises (SMEs), Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Large Enterprises, Market Value (USD Million), Current and Future Projections, 2023-2036
    13. North America Chatbot Market Valuation, Business Viewpoint, and Forecast by Application, 2023-2036
      1. Customer Support, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Personal Assistance, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Information Technology Service Management (ITSM), Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Finance and Accounting, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. HR, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Sales and Marketing, Market Value (USD Million), Current and Future Projections, 2023-2036
      7. Contact Centers, Market Value (USD Million), Current and Future Projections, 2023-2036
      8. Operations and Supply Chain, Market Value (USD Million), Current and Future Projections, 2023-2036
      9. Others, Market Value (USD Million), Current and Future Projections, 2023-2036
    14. North America Chatbot Market Valuation, Business Viewpoint, and Forecast by End-User, 2023-2036
      1. BFSI, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. IT and Communications, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Retail and E-commerce, Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Healthcare, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. Energy and Utilities, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Others, Market Value (USD Million), Current and Future Projections, 2023-2036
    15. North America Chatbot Market Valuation, Business Viewpoint, and Forecast by Region, 2023-2036
      1. US, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Canada, Market Value (USD Million), Current and Future Projections, 2023-2036
  20. Latin America Chatbot Market Valuation, Business Viewpoint and Forecast by Region, 2023-2036
    1. Outline of the Segment
    2. Detailed Overview
    3. Market Value (USD Million) Current and Future Projections, 2023-2036
    4. Key Market Drivers & Challenges in the Region
    5. Recent Trends in the Chatbot Industry
    6. Leading Market Players in the Region
    7. Analysis on the Key Market Opportunities
    8. Latin America Chatbot Market Valuation, Business Viewpoint, and Forecast by Offering, 2023-2036
      1. Solutions, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Services, Market Value (USD Million), Current and Future Projections, 2023-2036
    9. Latin America Chatbot Market Valuation, Business Viewpoint, and Forecast by Type, 2023-2036
      1. Menu-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Linguistic-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Keyword Recognition-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Contextual, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. Hybrid, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Voice bots, Market Value (USD Million), Current and Future Projections, 2023-2036
    10. Latin America Chatbot Market Valuation, Business Viewpoint, and Forecast by Deployment Mode, 2023-2036
      1. On-premises, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Cloud, Market Value (USD Million), Current and Future Projections, 2023-2036
    11.  Latin America Chatbot Market Valuation, Business Viewpoint, and Forecast by Technology, 2023-2036
      1. Machine Learning/Deep Learning, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Natural Language Processing, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Automatic Speech Recognition, Market Value (USD Million), Current and Future Projections, 2023-2036
    12. Latin America Chatbot Market Valuation, Business Viewpoint, and Forecast by Organization Size, 2023-2036
      1. Small and Medium Enterprises (SMEs), Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Large Enterprises, Market Value (USD Million), Current and Future Projections, 2023-2036
    13. Latin America Chatbot Market Valuation, Business Viewpoint, and Forecast by Application, 2023-2036
      1. Customer Support, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Personal Assistance, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Information Technology Service Management (ITSM), Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Finance and Accounting, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. HR, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Sales and Marketing, Market Value (USD Million), Current and Future Projections, 2023-2036
      7. Contact Centers, Market Value (USD Million), Current and Future Projections, 2023-2036
      8. Operations and Supply Chain, Market Value (USD Million), Current and Future Projections, 2023-2036
      9. Others, Market Value (USD Million), Current and Future Projections, 2023-2036
    14. Latin America Chatbot Market Valuation, Business Viewpoint, and Forecast by End-User, 2023-2036
      1. BFSI, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. IT and Communications, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Retail and E-commerce, Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Healthcare, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. Energy and Utilities, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Others, Market Value (USD Million), Current and Future Projections, 2023-2036
    15. Latin America Chatbot Market Valuation, Business Viewpoint, and Forecast by Country, 2023-2036
      1. Brazil, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Mexico, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Argentina, Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Rest of Latin America, Market Value (USD Million), Current and Future Projections, 2023-2036
  21. Europe Chatbot Market Valuation, Business Viewpoint and Forecast by Region, 2023-2036
    1. Outline of the Segment
    2. Detailed Overview
    3. Market Value (USD Million) Current and Future Projections, 2023-2036
    4. Key Market Drivers & Challenges in the Region
    5. Recent Trends in the Chatbot Industry
    6. Leading Market Players in the Region
    7. Analysis on the Key Market Opportunities
    8. Europe Chatbot Market Valuation, Business Viewpoint, and Forecast by Offering, 2023-2036
      1. Solutions, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Services, Market Value (USD Million), Current and Future Projections, 2023-2036
    9. Europe Chatbot Market Valuation, Business Viewpoint, and Forecast by Type, 2023-2036
      1. Menu-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Linguistic-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Keyword Recognition-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Contextual, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. Hybrid, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Voice bots, Market Value (USD Million), Current and Future Projections, 2023-2036
    10. Europe Chatbot Market Valuation, Business Viewpoint, and Forecast by Deployment Mode, 2023-2036
      1. On-premises, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Cloud, Market Value (USD Million), Current and Future Projections, 2023-2036
    11. Europe Chatbot Market Valuation, Business Viewpoint, and Forecast by Technology, 2023-2036
      1. Machine Learning/Deep Learning, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Natural Language Processing, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Automatic Speech Recognition, Market Value (USD Million), Current and Future Projections, 2023-2036
    12. Europe Chatbot Market Valuation, Business Viewpoint, and Forecast by Organization Size, 2023-2036
      1. Small and Medium Enterprises (SMEs), Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Large Enterprises, Market Value (USD Million), Current and Future Projections, 2023-2036
    13. Europe Chatbot Market Valuation, Business Viewpoint, and Forecast by Application, 2023-2036
      1. Customer Support, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Personal Assistance, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Information Technology Service Management (ITSM), Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Finance and Accounting, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. HR, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Sales and Marketing, Market Value (USD Million), Current and Future Projections, 2023-2036
      7. Contact Centers, Market Value (USD Million), Current and Future Projections, 2023-2036
      8. Operations and Supply Chain, Market Value (USD Million), Current and Future Projections, 2023-2036
      9. Others, Market Value (USD Million), Current and Future Projections, 2023-2036
    14. Europe Chatbot Market Valuation, Business Viewpoint, and Forecast by End-User, 2023-2036
      1. BFSI, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. IT and Communications, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Retail and E-commerce, Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Healthcare, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. Energy and Utilities, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Others, Market Value (USD Million), Current and Future Projections, 2023-2036
    15. Europe Chatbot Market Valuation, Business Viewpoint, and Forecast by Country, 2023-2036
      1. Germany, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. UK, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Italy, Market Value (USD Million), Current and Future Projections, 2023-2036
      4. France, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. Spain, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. BENELUX, Market Value (USD Million), Current and Future Projections, 2023-2036
      7. Russia, Market Value (USD Million), Current and Future Projections, 2023-2036
      8. Poland, Market Value (USD Million), Current and Future Projections, 2023-2036
      9. Rest of Europe, Market Value (USD Million), Current and Future Projections, 2023-2036
  22. Asia Pacific Excluding Japan (APEJ) Chatbot Market Valuation, Business Viewpoint and Forecast by Region, 2023-2036
    1. Outline of the Segment
    2. Detailed Overview
    3. Market Value (USD Million) Current and Future Projections, 2023-2036
    4. Key Market Drivers & Challenges in the Region
    5. Recent Trends in the Chatbot Industry
    6. Leading Market Players in the Region
    7. Analysis on the Key Market Opportunities
    8. Asia Pacific Excluding Japan (APEJ) Chatbot Market Valuation, Business Viewpoint, and Forecast by Offering, 2023-2036
      1. Solutions, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Services, Market Value (USD Million), Current and Future Projections, 2023-2036
    9. Asia Pacific Excluding Japan (APEJ) Chatbot Market Valuation, Business Viewpoint, and Forecast by Type, 2023-2036
      1. Menu-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Linguistic-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Keyword Recognition-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Contextual, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. Hybrid, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Voice bots, Market Value (USD Million), Current and Future Projections, 2023-2036
    10. Asia Pacific Excluding Japan (APEJ) Chatbot Market Valuation, Business Viewpoint, and Forecast by Deployment Mode, 2023-2036
      1. On-premises, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Cloud, Market Value (USD Million), Current and Future Projections, 2023-2036
    11. Asia Pacific Excluding Japan (APEJ) Chatbot Market Valuation, Business Viewpoint, and Forecast by Technology, 2023-2036
      1. Machine Learning/Deep Learning, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Natural Language Processing, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Automatic Speech Recognition, Market Value (USD Million), Current and Future Projections, 2023-2036
    12. Asia Pacific Excluding Japan (APEJ) Chatbot Market Valuation, Business Viewpoint, and Forecast by Organization Size, 2023-2036
      1. Small and Medium Enterprises (SMEs), Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Large Enterprises, Market Value (USD Million), Current and Future Projections, 2023-2036
    13. Asia Pacific Excluding Japan (APEJ) Chatbot Market Valuation, Business Viewpoint, and Forecast by Application, 2023-2036
      1. Customer Support, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Personal Assistance, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Information Technology Service Management (ITSM), Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Finance and Accounting, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. HR, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Sales and Marketing, Market Value (USD Million), Current and Future Projections, 2023-2036
      7. Contact Centers, Market Value (USD Million), Current and Future Projections, 2023-2036
      8. Operations and Supply Chain, Market Value (USD Million), Current and Future Projections, 2023-2036
      9. Others, Market Value (USD Million), Current and Future Projections, 2023-2036
    14. Asia Pacific Excluding Japan (APEJ) Chatbot Market Valuation, Business Viewpoint, and Forecast by End-User, 2023-2036
      1. BFSI, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. IT and Communications, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Retail and E-commerce, Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Healthcare, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. Energy and Utilities, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Others, Market Value (USD Million), Current and Future Projections, 2023-2036
    15. Asia Pacific Excluding Japan (APEJ) Chatbot Market Valuation, Business Viewpoint, and Forecast by Country, 2023-2036
      1. China, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. India, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Indonesia, Market Value (USD Million), Current and Future Projections, 2022-2035
      4. South Korea, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. Australia, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Singapore, Market Value (USD Million), Current and Future Projections, 2023-2036
      7. Malaysia, Market Value (USD Million), Current and Future Projections, 2023-2036
      8. New Zealand, Market Value (USD Million), Current and Future Projections, 2023-2036
      9. Vietnam, Market Value (USD Million), Current and Future Projections, 2023-2036
      10. Rest of Asia Pacific Excluding Japan (APEJ), Market Value (USD Million), Current and Future Projections, 2023-2036
  23. Japan Chatbot Market Valuation, Business Viewpoint and Forecast by Region, 2023-2036
    1. Outline of the Segment
    2. Detailed Overview
    3. Market Value (USD Million) Current and Future Projections, 2023-2036
    4. Key Market Drivers & Challenges in the Region
    5. Recent Trends in the Chatbot Industry
    6. Leading Market Players in the Region
    7. Analysis on the Key Market Opportunities
    8. Japan Chatbot Market Valuation, Business Viewpoint, and Forecast by Offering, 2023-2036
      1. Solutions, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Services, Market Value (USD Million), Current and Future Projections, 2023-2036
    9. Japan Chatbot Market Valuation, Business Viewpoint, and Forecast by Type, 2023-2036
      1. Menu-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Linguistic-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Keyword Recognition-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Contextual, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. Hybrid, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Voice bots, Market Value (USD Million), Current and Future Projections, 2023-2036
    10. Japan Chatbot Market Valuation, Business Viewpoint, and Forecast by Deployment Mode, 2023-2036
      1. On-premises, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Cloud, Market Value (USD Million), Current and Future Projections, 2023-2036
    11. Japan Chatbot Market Valuation, Business Viewpoint, and Forecast by Technology, 2023-2036
      1. Machine Learning/Deep Learning, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Natural Language Processing, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Automatic Speech Recognition, Market Value (USD Million), Current and Future Projections, 2023-2036
    12. Japan Chatbot Market Valuation, Business Viewpoint, and Forecast by Organization Size, 2023-2036
      1. Small and Medium Enterprises (SMEs), Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Large Enterprises, Market Value (USD Million), Current and Future Projections, 2023-2036
    13. Japan Chatbot Market Valuation, Business Viewpoint, and Forecast by Application, 2023-2036
      1. Customer Support, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Personal Assistance, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Information Technology Service Management (ITSM), Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Finance and Accounting, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. HR, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Sales and Marketing, Market Value (USD Million), Current and Future Projections, 2023-2036
      7. Contact Centers, Market Value (USD Million), Current and Future Projections, 2023-2036
      8. Operations and Supply Chain, Market Value (USD Million), Current and Future Projections, 2023-2036
      9. Others, Market Value (USD Million), Current and Future Projections, 2023-2036
    14. Japan Chatbot Market Valuation, Business Viewpoint, and Forecast by End-User, 2023-2036
      1. BFSI, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. IT and Communications, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Retail and E-commerce, Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Healthcare, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. Energy and Utilities, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Others, Market Value (USD Million), Current and Future Projections, 2023-2036
  24. Middle East & Africa (MEA) Chatbot Market Valuation, Business Viewpoint and Forecast by Region, 2023-2036
    1. Outline of the Segment
    2. Detailed Overview
    3. Market Value (USD Million) Current and Future Projections, 2023-2036
    4. Key Market Drivers & Challenges in the Region
    5. Recent Trends in the Chatbot Industry
    6. Leading Market Players in the Region
    7. Analysis on the Key Market Opportunities
    8. Middle East & Africa (MEA) Chatbot Market Valuation, Business Viewpoint, and Forecast by Offering, 2023-2036
      1. Solutions, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Services, Market Value (USD Million), Current and Future Projections, 2023-2036
    9. Middle East & Africa (MEA) Chatbot Market Valuation, Business Viewpoint, and Forecast by Type, 2023-2036
      1. Menu-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Linguistic-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Keyword Recognition-based, Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Contextual, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. Hybrid, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Voice bots, Market Value (USD Million), Current and Future Projections, 2023-2036
    10. Middle East & Africa (MEA) Chatbot Market Valuation, Business Viewpoint, and Forecast by Deployment Mode, 2023-2036
      1. On-premises, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Cloud, Market Value (USD Million), Current and Future Projections, 2023-2036
    11. Middle East & Africa (MEA) Chatbot Market Valuation, Business Viewpoint, and Forecast by Technology, 2023-2036
      1. Machine Learning/Deep Learning, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Natural Language Processing, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Automatic Speech Recognition, Market Value (USD Million), Current and Future Projections, 2023-2036
    12. Middle East & Africa (MEA) Chatbot Market Valuation, Business Viewpoint, and Forecast by Organization Size, 2023-2036
      1. Small and Medium Enterprises (SMEs), Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Large Enterprises, Market Value (USD Million), Current and Future Projections, 2023-2036
    13. Middle East & Africa (MEA) Chatbot Market Valuation, Business Viewpoint, and Forecast by Application, 2023-2036
      1. Customer Support, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Personal Assistance, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Information Technology Service Management (ITSM), Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Finance and Accounting, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. HR, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Sales and Marketing, Market Value (USD Million), Current and Future Projections, 2023-2036
      7. Contact Centers, Market Value (USD Million), Current and Future Projections, 2023-2036
      8. Operations and Supply Chain, Market Value (USD Million), Current and Future Projections, 2023-2036
      9. Others, Market Value (USD Million), Current and Future Projections, 2023-2036
    14. Middle East & Africa (MEA) Chatbot Market Valuation, Business Viewpoint, and Forecast by End-User, 2023-2036
      1. BFSI, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. IT and Communications, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. Retail and E-commerce, Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Healthcare, Market Value (USD Million), Current and Future Projections, 2023-2036
      5. Energy and Utilities, Market Value (USD Million), Current and Future Projections, 2023-2036
      6. Others, Market Value (USD Million), Current and Future Projections, 2023-2036
    15. Middle East & Africa (MEA) Chatbot Market Valuation, Business Viewpoint, and Forecast by Country, 2023-2036
      1. Combined Gulf Countries, Market Value (USD Million), Current and Future Projections, 2023-2036
      2. Israel, Market Value (USD Million), Current and Future Projections, 2023-2036
      3. South Africa, Market Value (USD Million), Current and Future Projections, 2023-2036
      4. Rest of MEA, Market Value (USD Million), Current and Future Projections, 2023-2036
  25. Comprehensive Analysis of Leading Players in the Market
    1. Market share of Key Competitors in the Market (%), 2023
    2. Profile of the Major Vendors
      1. Creative Virtual
      2. eGain Corporation
      3. IBM Corporation
      4. Botsify
      5. Aivo Conversational AI
      6. Acuvate
      7. Chatfuel
      8. Google Inc.
      9. Inbenta Holdings Inc
      10. Nuance (Microsoft)
      11. Helpshift
      12. Textmei
      13. Bitonic Technology Labs Inc.

Global Market Size, Forecast, and Trend Highlights Over 2024-2036

Chatbot Market size is predicted to cross USD 84.78 Billion by the end of 2036, growing at a CAGR of 22.87% during the forecast period i.e., 2024-2036. In the year 2023, the industry size of chatbot was over USD 5.87 Billion. The main purpose of chatbots, which use computer programs to mimic human responses, is to reduce the cost of hiring human customer service representatives. Financial institutions have recently begun experimenting with natural language processing, neural networks, and generative machine learning to automatically generate chat responses that can be spoken or written as text. Additionally, financial institutions are increasingly turning to chatbots as they offer a more cost-effective alternative to human customer support. For example, Bank chatbots will be used by more than 98 million users in 2022, representing more than 37% of the US population. By 2026, the number of users worldwide is expected to reach 110.9 million.

A practical and effective way to communicate with your customers is chatbot software. It acts as a resource for a variety of needs, including providing customer service and general information. The ideal chatbot software should have a dashboard that provides consumers with all the necessary details about the bot. This includes information about the bot's demographics, engagement, and performance. Additionally, you should provide easy-to-use tools to create new bots and monitor their activity. Additionally, it should provide comprehensive reporting on every possible topic, such as visitor engagement and sales conversion rates.


CHATBOT MARKET Overview
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Chatbot Market: Key Insights

Base Year

2023

Forecast Year

2024 - 2036

CAGR

22.87%

Base Year Market Size (2023)

USD 5.87 Billion

Forecast Year Market Size (2036)

USD 84.78 Billion

Regional Scope

  • North America (U.S., and Canada)
  • Latin America (Mexico, Argentina, Rest of Latin America)
  • Asia-Pacific (Japan, China, India, Indonesia, Malaysia, Australia, Rest of Asia-Pacific)
  • Europe (U.K., Germany, France, Italy, Spain, Russia, NORDIC, Rest of Europe)
  • Middle East and Africa (Israel, GCC North Africa, South Africa, Rest of the Middle East and Africa)
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Chatbot Sector: Growth Drivers and Challenges

Market-Growth-Drivers

Growth Drivers

  • Automation of Accounting Process by Using AI Chatbots - There are many ways to facilitate online transactions, including UPI processing, ScanPay technology, net banking, and dedicated mobile applications. However, that number is very different today than it was a year ago. A lot has changed in recent years. This can be mainly explained by the fact that modern consumers want a seamless trading experience. User preference for digital payments will only increase as digitalization facilitates quick connections. Regardless of how a user uses their smartphone or card, digital payments have many additional benefits, such as smoother bill processing and easier product purchases. The development of digital payment solutions such as AI chatbots will further streamline the payment process and make it even more convenient.
  • Adoption of Sentiment Analysis and Chatbot for Insightful Consumer Data - Chatbot services can incorporate sentiment analysis technology to respond more effectively to consumers and improve their experience. By examining the polarity of sentences, companies can assess consumer satisfaction with their services and the effectiveness of their methods.. Sentiment analysis techniques can be successfully integrated into chatbots in any industry that interacts with customers, including finance, healthcare, insurance, real estate, and retail.

Challenges

  • Risk of Harming People - In markets for consumer financial products and services, chatbots have the potential to cause significant damage both in terms of loss of customer confidence as well as on account of their failure. There are serious consequences to making a mistake when someone's financial security is at stake. The ability to detect and manage consumer disputes, which is often the only feasible way of quickly correcting mistakes before they get out of hand, constitutes an important element.
  • Risk of Violating Federal Laws Associated with Consumer Finance is Expected to Hamper the Market Growth in the Forecast Period
  • Limited Capabilities of Chatbot are Set to Restrict the Market Growth in the Upcoming Period


Chatbot Segmentation

Offering (Solutions, Services)

In terms of offering, the solutions segment in the chatbot market is predicted to surpass USD 47.52 billion by the end of 2036. Chatbot solutions are services aimed at solving common or specific problems related to the application of personalized products, such as Software, Applications, and Web Platforms. The introduction of new chatbot solutions in the global market is expected to drive the growth of the chatbot solutions segment during the forecast period. Such as, Kore.ai introduced his RetailAssist, his solution for a conversational retail sales assistant, at the National Federation of Retailers trade show in New York City in January 2023.  RetailAssist helps retail and e-commerce companies modernize their operations by developing expertise in self-service automation, customized omnichannel fulfillment, and 24/7 pre- and post-sales assistance and support. They support expansion and transformation.

Deployment Mode (On-premises, Cloud)

Based on deployment mode, the cloud segment in the chatbot market is set to cross USD 46.10 billion by the end of 2036. Cloud chatbots are hosted on third-party cloud servers, easily accessible over the internet, and can be scaled up or down as needed. Chatbots deployed in the cloud have many benefits, including scalability, adaptability, and access to different platforms and devices such as desktops, tablets, and mobile devices. Moreover, these chatbots are accessible 24/7, so your website visitors and customers can access them from anywhere at any time. Additionally, cloud chatbots offer various cost subsidies, such as reduced maintenance costs and subscription-based pricing models.

Our in-depth analysis of the global chatbot market includes the following segments:

         Offering

  • Solutions
  • Services

          Type

  • Menu-based
  • Linguistic-based
  • Keyword Recognition-based
  • Contextual
  • Hybrid
  • Voice bots

          Deployment Mode

  • On-premises
  • Cloud

          Technology

  • Machine Learning/Deep Learning
  • Natural Language Processing
  • Automatic Speech Recognition

         Organization Size

  • SMEs
  • Large Enterprises

           Application

  • Customer Support
  •  Personal Assistance
  •  Information Technology
  • Service Management (ITSM)
  • Finance and Accounting, HR
  • Sales & Marketing
  •  Contact Centers
  •  Operations & Supply Chain

          End User

  • BFSI
  • IT and Communications
  •  Retail & E-commerce
  •  Healthcare
  • Energy & Utilities

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Chatbot Industry - Regional Synopsis

North American Market Forecast

The chatbot market in the North America region is anticipated to reach USD 38.43 billion by the end of 2036. Chatbots are used by educational institutions in the region to improve the student experience and speed up administrative tasks. These chatbots assist with course registration and answer frequently asked questions. Additionally, it provides youth with the knowledge they need to have a smoother academic experience. Chatbot integration increases student productivity and engagement in the education industry in the North America region.

European Market Statistics

The chatbot market in the Europe region is set to grow significantly reaching a growth of USD 22.73 billion by the end of 2036. The combination of chatbots and humans is ushering in a new era of fully automated contact centers, with unprecedented efficiency and consistency, even as human interfaces remain essential for sensitive and complex conversations. They promise a great customer support experience in the region. However, chatbots rely on user data to operate, so there are concerns about data collection methods and privacy. Without proper cybersecurity measures in place, chatbots can leak sensitive user data. For example, in April 2023, the European Data Protection Board authorized the establishment of a task force of EU data protection authorities to coordinate the implementation of ChatGPT.

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CHATBOT MARKET Regional
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Companies Dominating the Chatbot Landscape

top-features-companies
    • Creative Virtual
      • Company Overview
      • Business Strategy
      • Key Product Offerings
      • Financial Performance
      • Key Performance Indicators
      • Risk Analysis
      • Recent Development
      • Regional Presence
      • SWOT Analysis
    • eGain Corporation
    • IBM Corporation
    • Botsify
    • Aivo Conversational AI
    • Acuvate
    • Chatfuel
    • Google Inc.
    • Inbenta Holdings Inc
    • Bitonic Technology Labs Inc.

In-the-news

In The News

In The News

  • May 2023 A new advanced version of VOn Person, Gluon, has been released by CREATIVEVIRTUAL. Gluon's user interface is more intuitive, and it's more natural. It provides support to LLMs, GPTs, Vportals and more.
  • Google will release Bard's chatbot in March 2023, with even more capabilities and advances. Its competitor Microsoft will gain a competitive advantage with this release. The Bard service will initially be available in the United States and the United Kingdom and will be expanded to other users and countries in due course.

Author Credits:  Abhishek Verma, Hetal Singh


  • Report ID: 5567
  • Published Date: Jan 23, 2024
  • Report Format: PDF, PPT

Frequently Asked Questions (FAQ)

The growing development of chatbot software for marketing purpose and adoption of sentiment analysis and chatbot for insightful consumer data are some of the major factors anticipated to drive the growth of the chatbot market.

The market is anticipated to attain a CAGR of ~22.87% over the forecast period, i.e., 2024-2036.

The major players in the market are of Botsify, Aivo Conversational AI, Acuvate, Chatfuel, Google Inc., Inbenta Holdings Inc, Bitonic Technology Labs Inc., and others.

The solution segment is anticipated to garner the largest market size by the end of 2036 and display significant growth opportunities.

The market in North America is projected to hold the largest market share by the end of 2036 and provide more business opportunities in the future.
Chatbot Market Report Scope
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