Airport Kiosk Market Segmentation:
Application Segment Analysis
The CUSS kiosks segment in airport kiosk market are anticipated to hold the highest share of 40% during the forecast period as they enable several airlines to utilize a single kiosk for check-in and various services. The market demand for these kiosks is rising due to their effectiveness in managing passenger processing and reducing leisure times, which enhances the overall experience at airports. The key factors fueling their expansion include the growing need for automation, heightened passenger numbers, and the associated cost-saving advantages. For instance, in 2023, Dubai International Airport (DXB) observed a notable surge in the usage of CUSS kiosks, which are employed by multiple airlines for passenger check-ins and congestion reduction. During peak travel times, the airport managed to assist over 1.2 million passengers through these kiosks, leading to a 40% decrease in wait times and improved check-in efficiency.
Technology Segment Analysis
The biometric recognition technologies, such as facial recognition and fingerprint scanning, are projected to capture a significant portion of the market. The growth can be attributed to improved security and minimizing manual intervention, important for both travelers and airport operators. The increasing emphasis on contactless travel options and enhanced security measures is propelling the use of biometric systems. For instance, in 2024, Singapore Changi Airport fully rolled out biometric-based check-ins utilizing facial recognition technology across all terminals. This effort led to a 30% reduction in check-in times and a more efficient flow of passengers.
Device Type Segment Analysis
The self-service kiosks segment in airport kiosk market is anticipated to hold a 35% share during the stipulated time frame. These machines offer functionalities such as check-in, ticketing, and baggage drop, which help minimize lengthy lines and improve the customer experience. The growing demand for contactless and automated solutions, particularly in the aftermath of the pandemic, is driving the swift expansion of self-service kiosks in airports around the globe. According to a 2023 report by ACI World, airports that have adopted self-service kiosks have experienced a 20-30% boost in overall passenger satisfaction, owing to quicker processing times and shorter queues.
Our in-depth analysis of the global market includes the following segments:
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