Global Telecom Service Assurance Market Trends, Forecast Report 2025-2037
Telecom Service Assurance Market size was valued at USD 8.2 billion in 2024 and is expected to reach USD 20.3 billion by the end of 2037, rising at a CAGR of 7.2% during the forecast period, 2025-2037. In 2025, the industry size of telecom service assurance is estimated at USD 8.8 million.
The telecom service assurance market functions within an intricate supply chain, incorporating software solutions, hardware products, and specific services. Various firms specialized in fault management and conducting exhaustive network analysis are developing software solutions for the customers. Also, the primary hardware elements are procured from the advanced manufacturing industries of numerous countries. The amalgamation of the components is done in assembly facilities to lower the lead time and efficiently streamline logistics. The U.S. Department of Commerce emphasized the analytical nature of telecommunication equipment and showcased the requirement for robust supply chains. Additionally, trade data depict that the U.S. imports a notable number of quantities of telecom-related equipment, showcasing a dependence on worldwide manufacturing networks. Also, the telecom-based products made in the U.S. contribute to the worldwide supply chain, showcasing the interdependence of the industry.
Distinguished economic indicators highlight the pricing dynamics influencing the overall telecom service assurance market. The U.S. Bureau of Labor Statistics asserted that the Producer Price Index (PPI) for various telecommunication services has shown variations owing to market competitiveness and technological upgradation. Also, the Consumer Price Index showcases alterations in consumer prices for telecommunications services, which conditions investment decisions within the industry. Various governments are investing in cybersecurity and network resilience to enhance performance and reliability. Thereby, the demand for advanced service assurance solutions is witnessing significant growth.
Telecom Service Assurance: Growth Drivers and Challenges
Growth Drivers
- Rising 5G network deployment and associated security measures: The rollout of the 5G networks is fostering the demand for service assurance solutions. Service providers are required to ensure security and compliance. The 5G architecture is complex and is susceptible to vulnerabilities towards breaches and signaling storms. For instance, in 2023, T-Mobile witnessed an API breach and almost 37.5 million records of customers. These types of cases highlight security gaps in 5G infrastructure. Also, the Federal Communications Commission suggested a 310% surge in telecom cyberattacks from 2020, associated with the expansion of 5 G. Telecom companies are investing in AI-driven service assurance platforms to overcome the cyber threat challenges.
- Standardization efforts for interoperability: The efforts for standardization for smoothly conducting 5G interoperability are acting as a catalyst for the telecom service assurance market. This standardization is important to ensure seamless integration and boost security. Various organizations are fabricating protocols to unify multi-vendor networks and bolstering demand for the service assurance market. In 2023, Dish Wireless adopted a service assurance platform to adhere to the compliance with the 3rd Generation Partnership Project standards and reduce the network outages by 41%. Also, Groupe Special Mobile Association projects that incorporating standardization will drive USD 96.2 billion in 5G capabilities by 2025.
- Rising integration of AI and automation in service assurance: The integration of AI is bolstering the market growth as it provides benefits to the user, such as real-time fault detection and predictive analysis. Research Nester estimates that AI-enabled solutions lower the downtime and eradicate the operational costs by 31%. The Global System for Mobile Communications Association projects that AI-driven automation can save USD 15.5 billion annually by the end of the year 2025. Nokia’s AVA and IBM’s Watson AIOps are some of the most famous AI-driven assurance platforms.
Technological Advancements Reshaping Telecom Service Assurance
The global telecom service assurance market is witnessing a remarkable transformation bolstered by the inclusion of modern technologies across numerous industries. AI, blockchain, network slicing, etc., are some of the prominent technologies widely adopted by the market players. These technologies are creating a proactive and smarter service assurance ecosystem that is capable of supporting the next-generation networks and enhancing the consumer experience. The leading vendors and operators are adopting cutting-edge technologies to revolutionize telecom service assurance.
|
Trend |
Industry Application |
Adoption Rate |
Real-World Example |
|
Artificial Intelligence (AI) |
Telecom |
86% plan to increase AI investments |
Optus utilizes AI to enhance customer experience and network resilience. |
|
Blockchain |
Finance |
82% of financial institutions are exploring or deploying blockchain solutions |
HSBC and Bank of America are integrating the Solana blockchain for asset tokenization. |
|
5G Network Slicing |
Manufacturing |
Implemented in industrial sectors for dedicated virtual networks |
Telefónica's 5G network slicing enhances operations in various sectors. |
|
Cloud-Native Architectures |
Cross-Industry |
Enables scalable and flexible service assurance solutions |
Not specified in the provided sources. |
|
Real-Time Analytics |
Cross-Industry |
Enhances decision-making processes and operational efficiency |
Not specified in the provided sources. |
Strengthening Cybersecurity in Telecom Service Assurance: A Strategic Stance
The telecommunications industry is highly susceptible to various cyber threats, emphasizing the importance of robust safeguards. The occurrences of data breaches highlight the importance for businesses to adopt comprehensive cybersecurity measures. Techniques like multi-factor authentication and AI-powered threat detection act as efficient measures for reducing the likelihood of a potential breach. Businesses are incorporating TSA at an exponential rate since even 1 case of data breach can interrupt services and lead to revenue loss. Insufficient access control and poor encryption increase the risk factor significantly. The incorporation of advanced technologies like IoT and 5G increases the attack surface, rendering the entire infrastructure more exposed.
|
Company |
Cyber Attack Type |
Impact |
Potential Remedies to Mitigate Impact |
|
CDK Global |
Ransomware |
Operations disrupted across ~15,100 dealerships; estimated direct losses of USD 1.01 billion |
Implement AI-driven threat detection systems |
|
Marks & Spencer |
Cyberattack |
Projected USD 384 million reduction in operating profit |
Strengthen network security infrastructure; adopt multi-factor authentication |
|
AT&T |
Data Breach |
Fined USD 13.2 million by the FTC for exposing millions of customers' personal information |
Enhance data encryption protocols; implement strict access controls |
|
British Library |
Ransomware |
Approximately 610 GB of data leaked |
Deploy advanced endpoint protection solutions |
|
Munster Technological University |
Ransomware |
Data leaked on the dark web |
Establish robust data backup and recovery systems |
Challenges
- Regulatory complexity and compliance costs: The compliance costs significantly rise when numerous parameters across countries change. This also results in a delay in entering in particular market. For example, technical regulations and conformity assessments in India impose significant barriers for foreign firms, requiring exhaustive testing and certification processes.
- Lack of infrastructure readiness: The unavailability of adequate infrastructure, particularly in underdeveloped and developing regions, is hampering the deployment of assessment solutions in the telecom industry. For instance, 25.5% of towers in India are not effective in incorporating advanced telecom services, as these limit the capability of harnessing the advanced telecom services.
Telecom Service Assurance Market: Key Insights
| Report Attribute | Details |
|---|---|
|
Base Year |
2024 |
|
Forecast Year |
2025-2037 |
|
CAGR |
7.2% |
|
Base Year Market Size (2024) |
USD 8.2 billion |
|
Forecast Year Market Size (2037) |
USD 20.3 billion |
|
Regional Scope |
|
Telecom Service Assurance Segmentation
Component (Solutions {Probe System, Network Management, Workforce Management, Fault Management, Quality Monitoring} Services {Professional Services, Managed Services})
The solution segment is projected to dominate the telecom service assurance market, garnering 66.6% share, owing to the increasing complexity of the telecom networks. The market growth is also driven by the surge in adoption of various technologies such as 5G and IoT. Network management and fault management services are the most commonly demanded solutions by the telecom service vendors. The ability to render real-time data analysis is imperative for telecom operators willing to enhance their overall service delivery. For instance, AT&T's AI-enabled solution eradicated network outages by 32%.
Enterprise Size (Large Enterprises, Small & Medium Enterprises)
Large enterprises dominate the telecom service assurance market, registering a 72.5% share owing to the presence of well-established infrastructure and extensive resources. The TSA tools aid in managing ultra-complex networks and render enhanced services across various countries. For instance, large enterprises such as BMW utilize ATS solutions, particularly 5G network slicing, in their production factories for maintaining low latency. There has been increased focus on enhancing customer experience, which is compelling large companies to allocate budget for buying solutions to enable proactive management.
Our in-depth analysis of the global telecom service assurance market includes the following segments:
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Component |
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Operator Type |
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Deployment |
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Enterprise Size |
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Customize this ReportTelecom Service Assurance Industry - Regional Analysis
North America Telecom Service Assurance Market
The TSA market in North America is expected to garner 36% of the telecom service assurance market share, registering a CAGR of 9.8% during 2025-2037. The growth of the market is driven by the increasing 5G rollouts and expanding adoption of IoT devices. It has been estimated that 40.5% of the companies in the region utilize TSA solutions for monitoring edge latency. The growth in the region is also propelling due to the presence of well-established infrastructure and prominent companies.
In the U.S., the telecom service assurance market is experiencing significant growth on the back of rising demand for reliable internet services. The Federal Communications Commission (FCC) has played a crucial role in this expansion, executing policies that stimulate the adoption of service assurance solutions to upgrade service quality. Also, the Cybersecurity & Infrastructure Security Agency 2023 guidelines highlight the importance of incorporating TSA to make a robust infrastructure against any cyber threats. The efforts from the government and investment from the private sector in advanced telecommunication are also fueling the market growth in the country.
Asia Pacific Telecom Service Assurance Market
The Asia Pacific telecom services assurance market is anticipated to garner 33.3% of the global market share by 2037. The growth of the market can be attributed to the rapid digital transformation and supportive government schemes. In Japan, in 2024, the Ministry of Economy, Trade and Industry (METI) raised its ICT budget by 15.5%, focusing on upgrading digital infrastructure and service assurance technologies. Additionally, China’s Ministry of Industry and Information Technology (MIIT) infused USD 7.6 million in 2022 for Telecom Service Assurance projects, leading a 21% surge from the previous year.
Companies Dominating the Telecom Service Assurance Landscape
- Company Overview
- Business Strategy
- Key Product Offerings
- Financial Performance
- Key Performance Indicators
- Risk Analysis
- Recent Development
- Regional Presence
- SWOT Analysis
The competitive landscape of the telecom services assurance market is rapidly evolving as established key players, IT giants, and new entrants are investing in novel technologies. Key players in the market are focused on developing products catering to the stringent regulatory norms and consumer demand. These key players are adopting several strategies, such as mergers and acquisitions, joint ventures, partnerships, and novel product launches, to enhance their product base and strengthen their market position.
Top 15 Global Telecom Service Assurance Manufacturers
|
Company Name |
Country of Origin |
Revenue Share 2024 |
|
Nokia Corporation |
Finland |
15.2% |
|
Telefonaktiebolaget LM Ericsson |
South Korea |
13.3% |
|
Huawei Technologies Co., Ltd. |
China |
12.1% |
|
Broadcom Inc. |
Sweden |
10.3% |
|
Cisco Systems, Inc. |
USA |
9.2% |
|
IBM Corporation |
USA |
xx% |
|
Hewlett Packard Enterprise |
USA |
xx% |
|
Amdocs Limited |
USA |
xx% |
|
Accenture PLC |
USA |
xx% |
|
Tata Consultancy Services Limited |
UK |
xx% |
|
NEC Corporation |
Japan |
xx% |
|
Spirent Communications plc |
United Kingdom |
xx% |
|
Comarch S.A. |
Poland |
xx% |
|
TEOCO Corporation |
United States |
xx% |
|
EXFO Inc. |
Canada |
xx% |
Below are the areas covered for each company in the telecom service assurance market:
In the News
- In November 2024, SK Telecom implemented an AI-driven customer service system using multimodal models. These advancements enhance service efficiency and consumer satisfaction by leveraging AI-driven consumer interaction.
- In February 2024, Tech Mahindra launched Sandstorm, a remote network monitoring and smart device assurance service. This solution renders real-time insights into app-network interactions, upgrading development speed and lowering time-to-market for operators.
Author Credits: Abhishek Verma
- Report ID: 1928
- Published Date: Jun 05, 2025
- Report Format: PDF, PPT
