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Patient Self-Service Kiosk Market Segmentation by Installation (Freestanding, Mobile, Wall-mounted, and Countertop); by Application (Self-Check-in, Floor Map, Prescription Order Refilling and Updating, Collection of Co-Payments, Hospital News, and Others); by End-User (Hospitals, Laboratories, Specialty Clinics, Pharmaceutical Stores, and Others) – Global Demand Analysis & Opportunity Outlook 2031

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Extensive insights into the Growth of Patient Self-Service Kiosk Market amidst COVID-19

Before we witness the stabilization of economic growth in Europe and North America, Asia Pacific is estimated to bounce back progressively with countries such as China, India, South Korea and Japan witnessing more opportunities to recover from the losses sustained during COVID-19.

Being the biggest market in Eastern Europe, Russia is estimated to take the lowest hit, offering a sigh of relief to the businesses operating in the country. Whereas, GCC is estimated to observe low investments due to the sliding prices of crude oil.

We evaluate the strategies and commitment of the Giant Players in the market towards creating products and services that customers value and rely on.

In an attempt to control and eliminate the surge of coronavirus cases and meet the demand for required medical devices along with providing efficient medical services, there is a drastic shift of investments from authoritative bodies towards the healthcare sector. Where the aftermath of this pandemic may take years to be measured, Research Nester estimates notable expansion of e-health, gaming, and media and entertainment industries till the whole situation is contained and the plan of action for the recovery process is determined. There is an estimated probability of the growth in businesses going back a year if the condition is controlled in the next 2-3 months.                                                         Request Insights

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  • October 13, 2021: CERTIFY Healthcare to join hands with Olea Kiosks Inc., to achieve contactless patient workflows, from onboarding to check-in and payments.

Global Patient Self-Service Kiosk Market Highlights over 2022 – 2031

The global patient self-service kiosk market is estimated to grow at a CAGR of ~16% over the forecast period, i.e., 2022 – 2031. Patient self-service kiosks are highly customizable self-service stations, which are suitable for hospitals and healthcare facilities. These devices are used to receive the patient details and information, and display interactive hospital information, such as a floor map, and clinic operating hours. The growing demand for online and instant services, along with penetration of touch screen kiosk across various industries, is estimated to boost the market growth. The growth of the market can be further attributed to the positive consumer response for self-service technologies. Along with this, kiosk enables the hospital authorities to update their data efficiently and in real-time, which is estimated to boost the market growth. Moreover, the growing patient pool, backed by rising prevalence of various diseases, such as, diabetes, hypertension, kidney disorders, and others, is anticipated to fuel the market growth. According to the data by the World Health Organization (WHO), 422 million people suffer from diabetes, and 1.5 million deaths occur due to diabetes each year. Moreover, 17.9 million deaths are caused due to cardiovascular diseases.

Patient Self-Service Kiosk Market

The market is segmented by application into self-check-in, floor map, prescription order refilling and updating, collection of co-payments, hospital news, and others, out of which, the floor map segment is anticipated to hold the notable share in the global patient self-service kiosk market over the forecast period as it allows easy and smooth navigation for the patients, as well as their visitors. CLICK TO DOWNLOAD SAMPLE REPORT

Major Macro-Economic Indicators Impacting the Market Growth

Healthcare Expenditure per Capita, (USD), 2015-2018

According to the statistics by the World Health Organization, the global per capita healthcare expenditure amounted to USD 1,064.741 in the year 2017. The worldwide healthcare expenditure per person grew from USD 864.313 in 2008 to USD 1,110.841 in 2018, where the U.S. is the top country that amounted to healthcare expenditure of USD 10, 623.85 per capita in 2018. As of 2018, the domestic general government healthcare spending in the U.S. was USD 5355.79, which grew from USD 3515.82 in 2008. These are some of the factors responsible for market growth over the past few years. Moreover, as per the projections by the Centers for Medicare & Medicaid Services (CMS), the estimated average annual percent change related to National Health Expenditures (NHE) in the U.S. was 5.2% in 2020 as compared to 2019 (4.5%). Furthermore, the National Health Expenditures are projected to reach USD 6,192.5 Billion in 2028, where the per capita expenditure is estimated to touch USD 17,611 in the same year. These are notable indicators that are anticipated to create lucrative business opportunities in upcoming years.

Global Patient Self-Service Kiosk Market Regional Synopsis

On the basis of geographical analysis, the global patient self-service kiosk market is segmented into five major regions including North America, Europe, Asia Pacific, Latin America and Middle East & Africa region. The market in Europe region is estimated to witness noteworthy growth over the forecast period on the back of growing adoption of advanced healthcare technologies. Europe has one of the highest robot density, with around 99 industrial robots employed for every 10,000 employees in 2017, as per the data by the International Federation of Robotics (IFR). Higher adoption of automation in the region is further expected to boost the market growth.

The market in the North America region is anticipated to gain the notable market share throughout the forecast period on the back of growing expenditure for healthcare services, along with higher adoption of technology in the region.

Patient Self-Service Kiosk Market Share

The global patient self-service kiosk market is further classified on the basis of region as follows:

  • North America (U.S. & Canada) Market size, Y-O-Y growth, Market Players Analysis & Opportunity Outlook

  • Latin America (Brazil, Mexico, Argentina, Rest of Latin America) Market size, Y-O-Y growth, Market Players Analysis & Opportunity Outlook

  • Europe (U.K., Germany, France, Italy, Spain, Hungary, Belgium, Netherlands & Luxembourg, NORDIC (Finland, Sweden, Norway, Denmark), Ireland, Switzerland, Austria, Poland, Turkey, Russia, Rest of Europe), Poland, Turkey, Russia, Rest of Europe) Market size, Y-O-Y growth, Market Players Analysis & Opportunity Outlook

  • Asia-Pacific (China, India, Japan, South Korea, Singapore, Indonesia, Malaysia, Australia, New Zealand, Rest of Asia-Pacific) Market size, Y-O-Y growth, Market Players Analysis & Opportunity Outlook

  • Middle East and Africa (Israel, GCC (Saudi Arabia, UAE, Bahrain, Kuwait, Qatar, Oman), North Africa, South Africa, Rest of Middle East and Africa) Market size, Y-O-Y growth, Market Players Analysis & Opportunity Outlook

Market Segmentation

Our in-depth analysis of the global patient self-service kiosk market includes the following segments:

By Installation

  • Freestanding
  • Mobile
  • Wall-Mounted
  • Countertop

By Application

  • Self-Check-in
  • Floor Map
  • Prescription Order Refilling and Updating
  • Collection of Co-Payments
  • Hospital News
  • Others

By End-User

  • Hospitals
  • Laboratories
  • Specialty Clinics
  • Pharmaceutical Stores
  • Others

Growth Drivers

  • Increasing Adoption of Self-Service Technologies
  • Growing Patient Pool across the World


  • High Initial Investment in Self-Service Kiosk

Top Featured Companies Dominating the Market

  • International Business Machines Corporation
    • Company Overview
    • Business Strategy
    • Key Product Offerings
    • Financial Performance
    • Key Performance Indicators
    • Risk Analysis
    • Recent Development
    • Regional Presence
    • SWOT Analysis 
  • Clearwave Corporation
  • KIOSK Information Systems Inc.
  • Fabcon, Inc.
  • Slabb Kiosks
  • EMBROSS Group Pty Ltd.
  • Meridian Kiosks LLC
  • Olea Kiosks Inc.
  • Aila Technologies, Inc.
  • Advantech Co., Ltd.


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