Patient Self-service Kiosk Market size is set to reach USD 5.8 Billion by the end of 2035, growing at a CAGR of 16% during the forecast period, i.e., 2023-2035. In the year 2022, the industry size of patient self-service kiosk was around USD 855 Million. The growth of this market is driven by the growing adoption of advanced healthcare technologies. Europe has one of the highest robot densities, with around 99 industrial robots employed for every 10,000 employees in 2017, as per the data by the International Federation of Robotics (IFR). Higher adoption of automation in the region is further expected to boost market growth.
Moreover, as per the projections by the Centers for Medicare & Medicaid Services (CMS), the estimated average annual percent change related to National Health Expenditures (NHE) in the U.S. was 5.2% in 2020 as compared to 2019 (4.5%). Furthermore, the National Health Expenditures are projected to reach USD 6,192.5 Billion in 2028, where the per capita expenditure is estimated to touch USD 17,611 in the same year. These are notable indicators that are anticipated to create lucrative business opportunities in the upcoming years.
Growth Drivers
Challenges
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Base Year |
2022 |
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Forecast Year |
2023 – 2035 |
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CAGR |
~16% |
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Base Year Market Size (2022) |
~USD 855 Million |
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Forecast Year Market Size (2035) |
~USD 5.8 Billion |
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Regional Scope |
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Application (Self-Check-in, Floor Map, Prescription Order Refilling and Updating, Collection of Co-Payments, Hospital News)
During the projection period, self-check-in kiosks are expected to account for a sizable part of the patient self-service kiosk market. self-check-in kiosks are commonly used in numerous industries such as shopping, healthcare, finance and banking, and government to automate various processes. Self-check-in information kiosks are used by fast food or quick service restaurants (QSR) to market trendy goods as well as enable customers to make a reservation on their own to ensure it is ready for them shortly after they finish waiting in line.
Self-check-in kiosks are used by government agencies such as the DMV and the Post Office to assist with organizing and tracking shipments. Greenville-Spartanburg International Airport (GSP) declared in May 2023 that it will deploy an innovative self-check-in kiosk service during the summer.
End-User (Hospitals, Laboratories, Specialty Clinics, Pharmaceutical Stores)
Hospitals are increasingly utilizing check-in kiosks, which improve patient satisfaction by functioning as instructional tools for wait times and modifications. Fast payments provide new possibilities that may be more convenient for patients as well as staff in hospitals. Consumers from major businesses perceive kiosks as an important part of their drive to improve access to medical care, control costs, and boost efficiency.
Hospitals are discovering that kiosks provide a return on investment in a relatively short period, assisting to offset other operational expenses. Throughout, the patient benefits from more feasible payment alternatives. As a result, the hospital segment is expected to increase swiftly in the future decades.
Our in-depth analysis of the global patient self-service kiosk market includes the following segments:
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Installation
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Application
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End User |
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European Market Forecast
The patient self-service kiosk market in the Europe is estimated to witness noteworthy growth over the forecast period on the back of the growing adoption of advanced healthcare technologies. Massive technological advancements, as well as superior access to the internet and a scarcity of medical personnel, are likely to drive market expansion throughout the projection period.
Europe presently holds around 32% of the patient self-service kiosk market share. Growing widespread use of smart devices, combined with extensive internet coverage in the region, is likely to drive market expansion even further. Furthermore, individuals in this region have begun integrating more remote medical facilities, which may improve patient self-care service kiosk sales during the projection period.
According to statistics, Europe accounts for approximately one-fourth of all cancer cases worldwide. These indicate that the requirement for patient self-service kiosks in Europe is projected to rise.
Author Credits: Radhika Gupta, Shivam Bhutani
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