Patient Self-service Kiosk Market Size & Share, Installation (Freestanding, Mobile, Wall-mounted, Countertop); Application (Self-Check-in, Floor Map, Prescription Order Refilling, Updating, Collection of Co-Payments, Hospital News); End-user (Hospitals, Laboratories, Specialty Clinics, Pharmaceutical Stores) - Global Supply & Demand Analysis, Growth Forecasts, Statistics Report 2023-2035

  • Report ID: 3865
  • Published Date: Aug 08, 2023
  • Report Format: PDF, PPT

Global Market Size, Forecast, and Trend Highlights Over 2023 - 2035

Patient Self-service Kiosk Market size is set to reach USD 5.8 Billion by the end of 2035, growing at a CAGR of 16% during the forecast period, i.e., 2023-2035. In the year 2022, the industry size of patient self-service kiosk was around USD 855 Million. The growth of this market is driven by the growing adoption of advanced healthcare technologies. Europe has one of the highest robot densities, with around 99 industrial robots employed for every 10,000 employees in 2017, as per the data by the International Federation of Robotics (IFR). Higher adoption of automation in the region is further expected to boost market growth.

Moreover, as per the projections by the Centers for Medicare & Medicaid Services (CMS), the estimated average annual percent change related to National Health Expenditures (NHE) in the U.S. was 5.2% in 2020 as compared to 2019 (4.5%). Furthermore, the National Health Expenditures are projected to reach USD 6,192.5 Billion in 2028, where the per capita expenditure is estimated to touch USD 17,611 in the same year. These are notable indicators that are anticipated to create lucrative business opportunities in the upcoming years.

Patient Self-service Kiosk Market
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Patient Self-service Kiosk Sector: Growth Drivers and Challenges

Growth Drivers

  • Individualized conversations with patients-The use of self-service kiosks give patients more control over their trip, allowing for more tailored interactions. This assists patients in achieving high levels of satisfaction.
  • Assistance with payment Collection-Self-service kiosks facilitate smooth payment operations. Furthermore, these notify patients of past-due invoices. As reported by Rapyd, a UK-based fintech firm, 60% of US clients favor utilizing contactless transactions in place of cash, implying that visitors may check their own in and pay for their expenses on a kiosk rather than depending on front-desk employees to handle money. Contactless payment methods enable self-service kiosks to process transactions more quickly.
  • Increased operating efficiency-From patient entry to handling payments, self-service kiosks enable processes simple and quick for both patients and hospitals. This allows employees to concentrate on more vital responsibilities.
  • Errors made by humans are being reduced- The use of patient self-service kiosks aids in the reduction of data entry errors. The rationale for this is that patients manage their details, which would most likely boost accuracy.


  • Installation cost- One of the primary disadvantages of self-service kiosks is the cost of installation. Because the installation fees are in the tens of thousands of dollars, many end customers may think twice about installing devices.
  • Increasing cybercrime difficulties
  • Selecting the right manufacturer

Patient Self-service Kiosk Market: Key Insights

Base Year


Forecast Year

2023 – 2035



Base Year Market Size (2022)

~USD 855 Million

Forecast Year Market Size (2035)

~USD 5.8 Billion

Regional Scope

  • North America (U.S., and Canada)
  • Latin America (Mexico, Argentina, Rest of Latin America)
  • Asia-Pacific (Japan, China, India, Indonesia, Malaysia, Australia, Rest of Asia-Pacific)
  • Europe (U.K., Germany, France, Italy, Spain, Russia, NORDIC, Rest of Europe)
  • Middle East and Africa (Israel, GCC North Africa, South Africa, Rest of the Middle East and Africa)
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Patient Self-service Kiosk Segmentation

Application (Self-Check-in, Floor Map, Prescription Order Refilling and Updating, Collection of Co-Payments, Hospital News)

During the projection period, self-check-in kiosks are expected to account for a sizable part of the patient self-service kiosk market. self-check-in kiosks are commonly used in numerous industries such as shopping, healthcare, finance and banking, and government to automate various processes. Self-check-in information kiosks are used by fast food or quick service restaurants (QSR) to market trendy goods as well as enable customers to make a reservation on their own to ensure it is ready for them shortly after they finish waiting in line.

Self-check-in kiosks are used by government agencies such as the DMV and the Post Office to assist with organizing and tracking shipments. Greenville-Spartanburg International Airport (GSP) declared in May 2023 that it will deploy an innovative self-check-in kiosk service during the summer.

End-User (Hospitals, Laboratories, Specialty Clinics, Pharmaceutical Stores)

Hospitals are increasingly utilizing check-in kiosks, which improve patient satisfaction by functioning as instructional tools for wait times and modifications. Fast payments provide new possibilities that may be more convenient for patients as well as staff in hospitals. Consumers from major businesses perceive kiosks as an important part of their drive to improve access to medical care, control costs, and boost efficiency.

Hospitals are discovering that kiosks provide a return on investment in a relatively short period, assisting to offset other operational expenses. Throughout, the patient benefits from more feasible payment alternatives. As a result, the hospital segment is expected to increase swiftly in the future decades.

Our in-depth analysis of the global patient self-service kiosk market includes the following segments:





  • Freestanding
  • Mobile
  • Wall-Mounted
  • Countertop




  • Self-Check-in
  • Floor Map
  • Prescription Order Refilling and Updating
  • Collection of Co-Payments
  • Hospital News

         End User

  • Hospitals
  • Laboratories
  • Specialty Clinics
  • Pharmaceutical Stores

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Patient Self-service Kiosk Industry - Regional Synopsis

European Market Forecast

The patient self-service kiosk market in the Europe is estimated to witness noteworthy growth over the forecast period on the back of the growing adoption of advanced healthcare technologies. Massive technological advancements, as well as superior access to the internet and a scarcity of medical personnel, are likely to drive market expansion throughout the projection period.

Europe presently holds around 32% of the patient self-service kiosk market share. Growing widespread use of smart devices, combined with extensive internet coverage in the region, is likely to drive market expansion even further. Furthermore, individuals in this region have begun integrating more remote medical facilities, which may improve patient self-care service kiosk sales during the projection period.

According to statistics, Europe accounts for approximately one-fourth of all cancer cases worldwide. These indicate that the requirement for patient self-service kiosks in Europe is projected to rise.

Research Nester
Patient Self-service Kiosk Market Size
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Companies Dominating the Patient Self-service Kiosk Landscape

    • International Business Machines Corporation
      • Company Overview
      • Business Strategy
      • Key Product Offerings
      • Financial Performance
      • Key Performance Indicators
      • Risk Analysis
      • Recent Development
      • Regional Presence
      • SWOT Analysis 
    • Clearwave Corporation
    • KIOSK Information Systems Inc.
    • Fabcon, Inc.
    • Slabb Kiosks
    • EMBROSS Group Pty Ltd.
    • Meridian Kiosks LLC
    • Olea Kiosks Inc.
    • Aila Technologies, Inc.
    • Advantech Co., Ltd.
    • NCR's Allpoint Network

In the News

  • CERTIFY Healthcare to join hands with Olea Kiosks Inc., to achieve contactless patient workflows, from onboarding to check-in and payments.
  •  NCR's Allpoint Network developed banking locations in over 3500 Circle K outlets

Author Credits:  Radhika Gupta, Shivam Bhutani

  • Report ID: 3865
  • Published Date: Aug 08, 2023
  • Report Format: PDF, PPT

Frequently Asked Questions (FAQ)

Growing adoption of automation in healthcare sector is estimated to boost the market growth.

The market is anticipated to attain a CAGR of ~16% over the forecast period, i.e., 2023 – 2035.

The Europe region is anticipated to provide more growth opportunities over the forecast period owing to the higher adoption of automation in the region.

The major players in the market are Fabcon, Inc., Slabb Kiosks, EMBROSS Group Pty Ltd., Meridian Kiosks LLC, Olea Kiosks Inc., Aila Technologies, Inc., Advantech Co., Ltd., NCR’s Allpoint Network and others.

The hospital segment is anticipated to hold largest market size over the forecast period and display significant growth opportunities.
Patient Self-service Kiosk Market Report Scope

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