Healthcare Virtual Assistants Market Size & Share, by Product (Web-based Chatbots, Mobile-based Chatbots, Smart Speakers); End-user (Healthcare Providers, Patients, Healthcare Payers) - Global Supply & Demand Analysis, Growth Forecasts, Statistics Report 2024-2036

  • Report ID: 5276
  • Published Date: Sep 28, 2023
  • Report Format: PDF, PPT

Global Market Size, Forecast, and Trend Highlights Over 2024 - 2036

Healthcare Virtual Assistants Market size is expected to reach USD 33 Billion by the end of 2036, growing at a CAGR of 35% during the forecast period, i.e., 2024 – 2036. In the year 2023, the industry size of healthcare virtual assistants was over USD 708 Million. The virtual assistant contributes to better health outcomes and lower medical expenses. Thus, these positive outcomes of healthcare virtual assistants are accelerating the growth of the market.

Automation of communication has become increasingly significant for the healthcare industry to meet the communication needs of these users. Therefore, the increasing demand for teleconsultations is also expanding the market. for instance, teleconsultation was the method of choice for 52% of American citizens in 2022, a considerable rise from the years before.

Healthcare Virtual Assistant Market Overview
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Healthcare Virtual Assistants Sector: Growth Drivers and Challenges

Growth Drivers

  • Increasing Technological Advancements in Both Software and Hardware Solutions – Technological innovations are going to keep transforming global healthcare. The Vas is allowing patients to use mobile health apps like Amazon Echo to refill prescriptions, schedule appointments, scan health records, and complete forms in advance. Thus, the growing use of software solutions in healthcare is driving the market growth.
  • Increasing Incidences of Chronic Diseases – Increasing cases of chronic diseases such as diabetes and cardiac ailments are also driving the market growth. For instance, the number of mHealth apps offered to Android users through the Google Play Store increased between the beginning of 2020 and the end of 2021, reaching over 65,300,000 during the last quarter of 2021.
  • Employment of IoT in healthcare - Patients can use IoT to transform their personal health data, such as steps taken, vital signs, and calories burned, into non-personally identifiable information on the platform and store it securely. For instance, the US generated the highest revenue of USD 8 billion for IOT in healthcare in 2023. This factor is driving the market growth rapidly.


  • Increasing Security Concerns – Any healthcare security breach could lead to a significant loss of sensitive data, including patient location, health records, insurance IDs, and other specifics. Therefore, these factors may hamper the market growth.
  • Lack of Infrastructure in Developing Economies
  • High Cost of Implementation and Maintenance of Healthcare Virtual Assistants

Healthcare Virtual Assistants Market: Key Insights

Base Year


Forecast Year



~ 35%

Base Year Market Size (2023)

 ~ USD 708 Million

Forecast Year Market Size (2036)

 ~ USD 33 Billion

Regional Scope

  • North America (U.S., and Canada)
  • Latin America (Mexico, Argentina, Rest of Latin America)
  • Asia-Pacific (Japan, China, India, Indonesia, Malaysia, Australia, Rest of Asia-Pacific)
  • Europe (U.K., Germany, France, Italy, Spain, Russia, NORDIC, Rest of Europe)
  • Middle East and Africa (Israel, GCC North Africa, South Africa, Rest of the Middle East and Africa)
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Healthcare Virtual Assistants Segmentation

Product (Web-based Chatbots, Mobile-based Chatbots, Smart Speakers)

Smart speakers segment is expected to hold 48% share of the global healthcare virtual assistants market during the foreseen period. The growth can be accredited to the increasing consumer preference for technologically advanced products. Smart speakers are multifunctional, fast, varied, and reliable solutions. The smart speakers provide hands-free access to healthcare information, allowing users to use voice commands to check on their health, ask about medical issues, and get medicine reminders. Domestic businesses lead the smart speaker industry in China, where Chinese digital behemoths like Alibaba, Xiaomi, and Baidu account for over 80% of the market share. Also, the accessibility and comfort of patients are improved by smart speakers. These factors are escalating the growth of the market.

End-User (Healthcare Providers, Patients, Healthcare Payers)

Healthcare virtual assistants market from the Healthcare providers segment is expected to hold the largest share of 45% by the end of 2036. The expansion can be attributed to healthcare providers' increasing use of virtual assistants. The demand for increased work efficiency is driving the industry. Moreover, the increasing use of innovative technology is fuelling the segment's expansion. For instance, 94% of healthcare professionals in China currently use mobile health applications or other forms of digital health technology.  Additionally, virtual assistants aid healthcare professionals with a number of tasks, including scheduling, billing, and coding.

Our in-depth analysis of the global market includes the following segments:


  • Web-based Chatbots
  •  Mobile-based Chatbots
  •  Smart Speakers


  • Healthcare Providers
  •  Patients
  • Healthcare Payers

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Healthcare Virtual Assistants Industry - Regional Synopsis

North American Market Forecast

The healthcare virtual assistants market in North America is expected to hold a share of 36% during the forecast period. The market growth can be attributed to the growing cases of chronic diseases in the region. As per a report, heart disease and cancer alone account for over 38% of all fatalities in the United States, making chronic diseases one of the main killers. Additionally, throughout the course of the forecast period, the market is anticipated to benefit from the expansion of healthcare facilities in the region. Also, the increasing use of smart speakers among various end-users is bolstering the market growth. For instance, the number of smart speakers in the United States has nearly doubled from 47.3 million units in 2018 to almost 91 million in 2021. These factors are expanding the market in the region.

APAC Market Statistics

The healthcare virtual assistants market in Asia Pacific is anticipated to hold a share of 31% during the foreseen period. Healthcare virtual assistants are being highly implemented in the healthcare industry in nations like China and India. The need for virtual assistants in the area is being fuelled by the region's growing population and a shortage of qualified doctors and therapists. Asia is the continent with the largest population. For instance, the nation with the largest population was China. China had a population of 1.4 billion by the middle of 2021. Asia Pacific is anticipated to experience the highest growth during the projection period as a result of these factors.

Research Nester
Healthcare Virtual Assistant Market Region
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Companies Dominating the Healthcare Virtual Assistants Landscape

    • Tietoevry Care
      • Company Overview
      • Business Strategy
      • Key Product Offerings
      • Financial Performance
      • Key Performance Indicators
      • Risk Analysis
      • Recent Development
      • Regional Presence
      • SWOT Analysis
    • Amazon.Com
    • Apple Inc
    • Orbita Inc.
    • Royal Philips NV
    • Sysmex Corporation
    • Fujitsu Limited
    • NTT Corporation
    • Takeda Pharmaceutical Company
    • Daiichi Sankyo Co Ltd

In the News

  • October 2020 - HomePod tiny, the newest member of the HomePod family, was announced by Apple. It offers outstanding sound, the ability to get things done with Siri's help, and a simple smart home experience.
  • May 2021 - Orbita Inc., a cutting-edge provider of conversational artificial intelligence (AI) solutions for healthcare, and Royal Philips, a world leader in health technology announced a partnership agreement to jointly develop next-generation conversational virtual assistants for Philips' consumer health and patient support applications. In accordance with the joint development agreement, Orbita's technology will be implemented in digital health applications that improve patient experience and boost effectiveness across the health continuum.

Author Credits:  Radhika Pawar

  • Report ID: 5276
  • Published Date: Sep 28, 2023
  • Report Format: PDF, PPT

Frequently Asked Questions (FAQ)

Increasing technological advancements in both software and hardware solutions, increasing incidences of chronic diseases and employment of IoT in healthcare.

The market size of healthcare virtual assistants is anticipated to attain a CAGR of 35% over the forecast period, i.e., 2024-2036.

The major players in the market are Tietoevry Care, Amazon.Com, Apple Inc, Orbita Inc., Royal Philips NV, Sysmex Corporation, Fujitsu Limited, NTT Corporation, Takeda Pharmaceutical Company, Daiichi Sankyo Co Ltd, and others.

The smart speakers segment is anticipated to garner the largest market size by the end of 2036 and display significant growth opportunities.

The market in the North America region is projected to hold the largest market share by the end of 2036 and provide more business opportunities in the future.
Healthcare Virtual Assistants Market Report Scope

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