Hosted PBX Market Size & Share, by Component (Solution, Services); Organization (Large Enterprises, SMEs); End-user (BFSI, Healthcare, Government, Retail, Manufacturing) - Global Supply & Demand Analysis, Growth Forecasts, Statistics Report 2024-2036

  • Report ID: 4932
  • Published Date: Oct 05, 2023
  • Report Format: PDF, PPT

Global Market Size, Forecast, and Trend Highlights Over 2024 - 2036

Hosted PBX Market size is expected to reach USD 264 billion by the end of 2036, witnessing around 15% CAGR during the forecast period i.e., 2024-2036. In the year 2023, the industry size of hosted PBX was over USD 63 billion. The growth of the segment can be attributed to growing small sized businesses. In the US, there are about 31 million small businesses, which make up approximately 98% of all enterprises. Hosted PBX eliminates the need for small enterprises to purchase and operate costly on-premises PBX equipment. Instead, the system is managed and maintained by the service provider, lowering the overall cost of ownership.

Moreover, employees may work from any location with an internet connection and yet be linked to the same phone system as a result of hosted PBX, which is perfect for scattered and remote teams. Hence, with the growing employees working the demand for hosted PBX market is growing. The overall cost of ownership is decreased with hosted PBX since staff are no longer required to buy and maintain pricey on-premises PBX equipment. Moreover, hosted PBX companies often have strong security mechanisms in place to guard against data breaches, assisting in ensuring the privacy and security of crucial corporate conversations.

Hosted PBX Market
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Hosted Private Branch (PBX) Market: Growth Drivers and Challenges

Growth Drivers

  • Upsurge in Remote Learning – Students could access course materials and communicate with teachers from any location that has an internet connection by using hosted PBX to promote learning. In total more than 2 million students are pursuing their higher education through online learning, globally.
  • Growth in E-commerce Industry – In order to gain the trust and loyalty of their clients, e-commerce enterprises heavily rely on customer service. For customer service teams, hosted PBX could offer a dependable and adaptable phone system that would enable them to answer queries, address problems, and offer high-quality customer service.
  • Growing Penetration of Internet – Businesses may use their phone system from any location with an Internet connection as a result of hosted PBX which is built on cloud-based technology. These companies need to be flexible since they may need to swiftly scale up or down their phone systems to accommodate shifting demands or if they have personnel that work across several locations.


  • Security Concerns Associated – Since hosted PBX systems could be accessed via the internet, unauthorized access is a possibility. Hackers might take advantage of system flaws to obtain private information or place unauthorized calls, which could incur expensive fees for the company. Moreover, phishing attacks may be used by cybercriminals to deceive consumers into disclosing login credentials or other sensitive data. They might then employ this information to place unauthorized calls or acquire access to the hosted PBX system. Additionally, DoS attacks could be used to flood the hosted PBX system with traffic, which would eventually cause it to crash or stop functioning. This could seriously harm corporate operations and result in losses.
  • Complexity of migration is set to hamper the growth of market
  • Lack of Customization is Estimated to Restrict Market Growth in Upcoming Period.

Hosted Private Branch (PBX) Market: Key Insights

Base Year


Forecast Year




Base Year Market Size (2023)

~ USD 63 Billion

Forecast Year Market Size (2036)

~ USD 264 Billion

Regional Scope

  • North America (U.S., and Canada)
  • Latin America (Mexico, Argentina, Rest of Latin America)
  • Asia-Pacific (Japan, China, India, Indonesia, Malaysia, Australia, Rest of Asia-Pacific)
  • Europe (U.K., Germany, France, Italy, Spain, Russia, NORDIC, Rest of Europe)
  • Middle East and Africa (Israel, GCC North Africa, South Africa, Rest of the Middle East and Africa)
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Hosted PBX Segmentation

End User (BFSI, Healthcare, Government, Retail, Manufacturing)

The BFSI segment is predicted to hold 35% share of the global hosted PBX market during the time period between 2024-2036. The growth of the segment can be attributed to growing financial services, followed by the rising economy. One of the economies in the world with the quickest growth rates was India. Real GDP increased by 7.7 percent annually over the first three quarters of the fiscal year 2022-2023, maintaining its strong overall growth, which is projected to be 6.9 percent for the entire year. During the second half of FY 22/23, there were some indications of moderation. Hosted PBX solutions frequently provide cutting-edge capabilities including call routing, call recording, and voicemail-to-email, which could be very valuable for financial services that largely rely on phone communication.

Organization (Large Enterprises, SMEs)

Hosted PBX market from the SMEs segment is expected to have the significant growth over the forecast period. SMEs frequently lack funding for traditional PBX systems as well as employees and infrastructure in the IT department. As a result, they are more inclined to use hosted PBX systems to gain access to cutting-edge communication technologies, lower expenses, and enhance customer experience. Moreover, for SMEs who depend on mobile and remote workers, hosted PBX systems enable employees to operate remotely or while on the go. This enables them to stay in contact and keep up a high level of production regardless of where they are. Additionally, hosted PBX systems are easy to set up and administer, making them a popular solution for SMEs that don't have dedicated IT employees.

Our in-depth analysis of the global hosted PBX market includes the following segments:


  • Solution
  • Services

                           Organization Size

  • Large Enterprises
  • SMEs

                            End User

  • BFSI
  • Healthcare
  •  Government
  • Retail
  • Manufacturing

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Hosted PBX Industry- Regional Synopsis

North America Market Statistics:

The hosted PBX market in North America is projected to have the highest growth of 32% by the end of 2036, backed by surge in cloud adoption.  As per a data approximately 48% organizations in United States are currently operating with the help of cloud system. Moreover, natural calamities including hurricanes, tornadoes, and earthquakes are common in North America, and they could interfere with communication infrastructure. Advanced disaster recovery features, such as automatic failover to backup systems, are provided by hosted PBX systems, which could assist businesses in maintaining communication even in the case of a disaster. Additionally, numerous businesses in North America are expanding quickly, and they require communication systems that can keep up with their expansion.

APAC Market Statistics

The Hosted PBX Market in the Asia Pacific is set to grow significantly during the assessment period. Some of the world's fastest-growing economies are found in Asia Pacific, and as a result, many small and medium-sized firms are expanding there. These companies have access to a scalable and cost-effective communication solution with hosted PBX systems. Moreover, in recent years, Asia Pacific has seen tremendous investment in internet infrastructure, with many nations deploying high-speed broadband networks. Additionally, numerous companies in the Asia-Pacific region work in regulated fields including finance, healthcare, and the public sector, which have stringent regulations about compliance.

Research Nester
Hosted PBX Market size
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Companies Dominating the Hosted Private Branch (PBX) Market

    • RingCentral, Inc,
      • Company Overview
      • Business Strategy
      • Key Product Offerings
      • Financial Performance
      • Key Performance Indicators
      • Risk Analysis
      • Recent Development
      • Regional Presence
      • SWOT Analysis
    • 8*8, Inc.
    • Vonage Holdings Corporation
    • Nextiva Inc.
    • Jive Communications Inc.
    • Comcast Corporation
    • Fusion Connect, Inc.
    • Dialpad Inc.
    • Mitel Networks Corporation
    • Cisco Systems Inc.


In The News

  • Fusion Connect, Inc. a top-tier worldwide Managed Communication Service Provider and Microsoft Cloud Solution Provider, provides Operator Connect for Microsoft Teams, enabling companies to seamlessly include calling features into the top collaboration platform.
  •  A leading provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact center solutions, RingCentral, In., unveiled a next-generation communication solution for frontline workers that improves employee or company owned mobile devices with walkie-talkie, voice, AI-powered video Ai-powered video capabilities, team messaging, file sharing, and more.

Author Credits:  Abhishek Verma, Hetal Singh

  • Report ID: 4932
  • Published Date: Oct 05, 2023
  • Report Format: PDF, PPT

Frequently Asked Questions (FAQ)

The growing trend for remote learning and growing penetration of internet are some of the major factors anticipated to drive the growth of the hosted PBX market.

The market is anticipated to attain a CAGR of ~15% over the forecast period, i.e., 2024 – 2036.

The major players in the market are of Vonage Holdings Corporation, Nextiva Inc., Jive Communications Inc., Comcast Corporation, Fusion Connect, Inc., Dialpad Inc., Cisco System Inc.,, and others.

The BFSI segment is anticipated to garner the largest market size by the end of 2036 and display significant growth opportunities.

The market in North America is projected to hold the largest market share by the end of 2036 and provide more business opportunities in the future.
Hosted PBX Market Report Scope

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